jgp777
Topic Author
Posts: 41
Joined: Wed Jun 13, 2007 5:49 pm

Thunderstorm & Rude Crew: LIM-GRU-MAD By LAN & TAM

Fri Mar 11, 2016 4:29 pm

Thunderstorm & Rude crew: LIM-GRU-MAD by LAN & TAM

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Background

In December I had to do a work trip covering 2 countries Peru and Brazil. I booked MAD-LIM-GRU-MAD, a triangle with 3 airlines: Iberia, LAN & LATAM. I’ve never flown on any of these airlines and for me, this trip would be the first covering all three.
This report covers the second and third leg of the trip (LIM-GRU & GRU-MAD).
Compared to the various options of airlines I received for Madrid to Lima and Sao Paulo to Madrid, the only option coming up for this sector was by LAN. After a quick search, I realized there are not many flights between Lima and Sao Paulo every day. Two by LAN and one by Avianca. The one by Avianca was priced much more than my entire South America trip.
For GRU to MAD, I wanted to try TAM´s 77W, and so I opted for TAM.

LIM-GRU by LAN

Prior seat selection & Web check-in

I wanted to reserve the seat on the 14th row because as per my research, it seemed to have excellent leg space. I tried selecting the seat on LAN.com, it gave me options of beyond row 22. On a quick search on expertflyer.com, it said that these were paid seats. So, I called up LAN and asked them if I could reserve the 14th row. They said rows 12-16 open up only 48 hours before departure.
So T-48 hours, got onto LAN.com and easily selected the seat for a cost of 19EUR. I think this is a bit much for a 5 hour flight. Nevertheless, for me seat comfort is critical and so I went ahead with it. In seconds, I was able to print the boarding pass. In spite of a horrible website, after numerous page not found errors and no responses, I was able to check in with no problems. Pheww!

On the day of the flight

The flight was scheduled for 920am. I reserved a cab by Taxi Green to come and pick me up at 615 from the hotel. Infact, the same driver who dropped me to my hotel from the airport 5 days back offered to pick me up, and so there he was right on time. After a good 30 min drive going by a road that passes by the Pacific Ocean, I was at the airport.

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My bags for the trip


Check-in

The airport was very crowded for a Saturday morning. There was a really long line for American Airlines. Luckily the Priority counters with LAN had only a few people in front of me. With just a few minutes of wait, I was at the check in counter where the check in agent wished me a Buenos dias and took my passport. She then asked me to place bags on this hideous looking scale, seemed as if we were in the 90s. After placing my bags, she printed my boarding pass, gave me the lounge access pass and tagged my bags to GRU along with a LAN One World Priority sticker. I’ve read somewhere on the internet that LAN doesn’t tag bags as priority for One World Gold members for intra-South American flights, well at least in my case it worked without asking.
I didn’t ask about the load on the flight, as I had earlier checked on expertflyer.com that the flight was almost full. After check-in I made my way to the security and immigration area after going through a very confusing airport and miles of walking. Clearly the airport isn’t designed well and looks very old. Security took minutes but there was a long queue at immigration. After about 15 min of waiting, I passed through immigration into the duty free area and then to the area with the gates.


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LAN check-in area for International flights


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Lounge Access Card – wonder when will they use the new LATAM logo


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Boarding Pass


Lounge
Lan doesn’t have its own lounge in LIM. It operated out of SUMAQ VIP Lounge. With many LAN flights, the lounge was very crowded and I managed to get a seat after a bit of a wait. Food options in the lounge, very basic in short. Some stale looking bread, fruit, orange juice, tea and coffee. I tried some of it, liked only the fresh orange juice, which you are supposed to make yourself by putting oranges in the machine and waiting for it to juice. Just like the airport, this lounge was below average. I think I would have spent my time better if would have been walking around near the gates


SUMAQ Lounge entrance


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Snack in the lounge


12 Dec 2015
Lima – Sao Paulo
LA2767 LAN Airlines
Economy class
Seat: 14L
Boeing 767-300ER CC-CXC
STD: 0920 STA: 1715
ATD: 0912 ATA: 1701
Flying time: 4 hours 15 min
Distance Covered: 3480km
Runways: Departure: 15; Arrival: 27L

Boarding

Boarding was from Gate 19, and after I exited the lounge I went straight to the gate to catch the registration of my aircraft operating todays flight. Normally, the flight that operates LIM-GRU, first operated the LIM-MAD-LIM sector, though on some occasions over the past few days this wasn’t the case. I checked for MAD-LIM and saw it was operated by CC-CXC (A 8 year old Boeing 767-300ER)
A big crowd had gathered around the gate and after going straight to the gate, I saw that there were predefined lines with barriers for different boarding zones, priority boarding and for families. This I think is really good to control the crowd. Good job LAN!
Boarding started first with families and old people who needed assistance, followed by Business and then economy. Surprisingly, I was the only one on the Priority line. So I boarded almost immediately.

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Aircraft at the gate

Walking towards the aircraft

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A peek of the 767 just before boarding




The Seat & Pushback

A little walk into the business class section, I had the second row in Economy. The pitch seemed okay to me after sitting, though the width was miserable because of the seat dividers. They are so wide because of the fat remote in them, that it constricts the seat width. Also, I found the seat to be very dirty with something that seemed coffee that was all over the seat in front of me. Bad job on cleaning LAN! The seat and cabin gave a very old feeling, something I do not want to try out on a long haul from MAD to South America! There was no special welcome for OneWorld Gold. Not sure if this is the case on all of LAN or just for intra South America flights.
After a slow boarding process that seemed ages, we closed doors and pushed back. The captain came on the speaker welcoming us on board and telling us the flying time.

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View from the Window

Legroom shot

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IFE

Filthy Seat infront of me

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Trash in the old Smoking Trays

View Across the Aisle

Another Wing View

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777 style overhead bins

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Seat belt sign & no smoking ON

Security Card

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Another shot of the AV Star Alliance Livery

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Pushback

AV world in LIM

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Flaps and Slats to Takeoff setting

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Domestic side of LIM

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Crew to your stations for takeoff

Waiting for the incoming company aircraft



Takeoff

The takeoff was very powerful and we climbed pretty steeply right after takeoff, maybe because of the mountains around. Lima was fairly cloudy that morning, and it turned out to be low clouds which we penetrated in minutes after takeoff. A left turn a little while later and we were off to Sao Paulo passing through Cuzco, La Paz and then into Brazil.

Up, up & away

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View of Lima Port

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Just before we go through the cloud layer

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Over the clouds

Good view of the PW engine

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A glimpse of what lays ahead


Food Service

Breakfast began almost immediately after takeoff. On offer was an omelet with bread and a selection of beverages. An average meal for this duration, it was filling for the time of the day.

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Breakfast - whats in there?

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Ah eggs for breakfast - isnt that so uncommon?  



Flight Route

Our route took us directly over the mighty Andes over Central South America. We passed close to Cuzco, La Paz and Santa Cruz before entering the other size of the Andes, Brazil. The views on the route were spectacular, and in spite of having an IFE, I was almost always looking outside and clicking photos of our majestic planet. Some photos of the flight route:

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The mighty Andes

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I couldn´t stop clicking!

Mars?

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A lake high up in the Andes

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Ok here we are!

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A little more zoom

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If you forget which airline you are flying

Dried up river bed in the Andes

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It looks as if we are flying low, but we are at FL350

Never knew some parts of Earth look like this

Workhorses performing a brilliant job

Approaching Lake Titicaca in Bolivia (the highest lake in the world)

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Dried up, is it global warming?

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Ah more water!

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Where on earth are we?

Entering some weather

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High turbulent clouds

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In Brazil, lots of weather

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There we are!



IFE
LAN IFE offers a fairly basic selection of movies and TV series. It is very responsive, and the screens are small, but adequate for personal viewing. I caught some episodes of my favorite TV series Modern Family. As I was viewing the series, I managed to flip through LANs inflight magazine. It was really good with great information about South American countries, places to visit, cuisine and other travel information.

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Do not disturb sign on the IFE screen - Doesn´t really matter as they crew never disturb you

LAN Fleet


Landing

A little while before descent we passed through some tough turbulence. It seemed as if we were passing around some TS. Right after we got out of turbulence, the captain announced descent into GRU and told us that GRU reported heavy rain. So we were in for some good turbulence during our approach. In the distance I could see some terrific looking CBs much above our flying altitude of FL350. And so, as we approached closer the winds began to get stronger. Meanwhile, the crew came by and did last minute checks before landing.
We then passed directly through some really bad weather with the engines roaring and reducing depending on the air we into through. It was clear we were in a massive thunderstorm when I could see flashes of lightning. After a hold around GRU, we got clearance to perform our approach into GRU. That approach was very turbulent until we approached close to GRU. A thunderstorm had just passed and we landed on runway 27L. Great landing with a powerful reverse thrust spraying all the water on the runway.
We were the last aircraft to land on the runway, right after the direction of takeoff and landing changed to the 09s. In a few minutes we docked at one of the gates in the new terminal in Sao Paulo and in a short while thereafter we were allowed to disembark.

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Hello big fellow! Why were you waiting for us?

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Into the thunderstorm with speed brakes and flaps

Another view of the workhorse fighting the big fellow

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Less turbulent but windy and rainy

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Thank you LAN pilots!

All rainy GRU

My seat(s) for the journey

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Hasta luego LAN!

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Grey Sao Paulo



Baggage Delivery
After a long walk through the many gates, we proceeded through to immigration where there wasn’t a soul, so it took seconds to finish off Immigration. Then another fairly long walk we got to the baggage belt. 15 min later, the bags came with mine being one of the first. Good job LAN!
Post the baggage belt area, the way to get out is more like going around in a curvy path in a forest! After navigating through this airport, I found my way outside. A quick Saturday afternoon cab ride and I was in the city.

Crew
Crew was very average. They weren’t really smiling but they did their jobs professionally. After the breakfast service they disappeared never to be found again. I expected more from them being one of the largest airlines around.

Final Review
Positives :
1. Quick and efficient check-in process
2. Boarding process was quick
3. Baggage delivery was immediate
4. IFE response

Negatives:
1. Crew very average
2. In spite of having a good seat pitch and good width, the remote control made the seat horrible
3. Lounge is poor in Lima

GRU-MAD by TAM

On the day of the flight

The flight was scheduled for 2245. Sao Paulo being notorious for its traffic, I reserved an Uber at 5PM and made my way to the airport from Paulista after a 90min long journey. The driver was so polite that he wanted to drop me off all the way into the check in counter so he decided to park the vehicle and take me to the check in area. Meanwhile I got a chance to spot some heavies at GRU. Thank you Uber! 

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Etihad, Qatar, Air France & UA heavies


Check-in

The busiest airport in South America, GRU was crowded at the time. Many Europe flights leave during this hour. I proceeded to the Priority check in island, and after a quick document check I was greeted by a very cheerful check in agent. She checked my bags to MAD along with the One World TAM Priority tag and gave me my boarding pass. I enquired if the seat next to me was still available, and she said that it would be available through the flight. I was very happy!
Post check in I went through to Immigration and Security which didn’t take too much time. Good job GRU airport.

TAM Check-in



Lounge
I’ve heard that GRU hosts some of the best lounges in South America, and so I really wanted to try out the TAM flagship Lounge. On the entrance it looks really modern and inviting. Inside it is very spacious and has ample seating, a gaming zone and a sleeping area. The food on offer was good, but a bit limited to some hot and cold snacks. A great wine, beer and beverage collection made up for the limited food on offer. After a quick snack, I went into the sleeping zone for a quick nap. Fresh after a quick nap, I decided to use the shower, but it had a really long queue, and so I decided to skip it and proceed to the gate as it was around 2145.

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Lounge Entrance

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Wifi cards bearing the Logos

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Good bed to nap before the flight


17 Dec 2015
Sao Paulo – Madrid
JJ8064 TAM Airlines
Economy class
Seat: 16K
Boeing 777-300ER PT-MUI
STD: 2245 STA: 1230
ATD: 2259 ATA: 1204
Flying time: 9 hours 05 min
Distance Covered: 8360km
Runways: Departure: 15; Arrival: 27L


Boarding

Today’s flight was being boarded from a remote gate. And there was a massive crowd at the remote gate waiting for the bus. There was a priority line and I proceeded straight to it to board the next available bus to the aircraft. I was excited to board the 77W being my favorite aircraft, and was researching on which registration would I be flying in. Turns out it is the newest 77W in TAMs fleet PT-MUI.

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Boarding through stairs into the massive 77W

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AA 77W ready to depart to JFK


The Seat & Pushback

My worry was the 3-4-3 configuration and how I would manage on the 10 hour flight. A quick walk into the aircraft, I got into my seat 16K, on the second row of economy. First impressions seats are colored with green and red and the 77W gives a spacious feel. Now the problem, the seat. Having just 17 inches, I was stuck in my seat. Also the 32inch pitch didn’t really matter as there was an entertainment box right under the seat. To my luck the middle seat being empty was a blessing. I managed to stretch my legs into the middle seat area.
We pushed back a little late around 2300 and it took quite a while before we took off due to air traffic.

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Bad photo, but mandatory legroom shot


Takeoff

As expected, the GE engines roared and we takeoff powerfully into the Sao Paulo night skies from runway 09R. A left turn a while later and we were off on our 10 hour flight to MAD. Those GE engines give me goosebumps every time!

Food Service

About 40 min after takeoff dinner was offered, consisting of chicken and potatoes. A very meagre meal worsened by the general rudeness of the cabin crew. I asked for an extra glass of water and the lady stared at me as if I committed a crime. It took ages before the crew came to collect the trash. And then as expected they were never to be seen again, except for about 1 hour before landing throwing at us breakfast. I was so irritated with the attitude of the crew that I forgot to click any photos until descent.

Flight Route

We flew over Sao Paulo state before heading straight through central Brazil and began our Atlantic crossing over Belem. It was night all throughout except about 2 hours before landing where the sun rose. At various moments of the Atlantic crossing we passed through good amount of turbulence.

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Approaching Spain

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Our route mainly over the Atlantic


IFE

This is a copy paste of the report above on LAN, because I found it very similar 
TAM IFE offers a fairly basic selection of movies and TV series. It is very responsive, and the screens are small, but adequate for personal viewing. I caught some episodes of my favorite TV series Modern Family.

Landing

About 30 min before landing, we began our gradual descent into MAD. MAD was reporting fine weather and we landed 25 min before schedule with no turbulence.

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Starting our descent

Beautiful blue sky

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The massive and powerful GE90-115B

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Spoilers on, reducing speed

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whitelight44
Posts: 134
Joined: Sat Nov 08, 2014 6:02 am

RE: Thunderstorm & Rude Crew: LIM-GRU-MAD By LAN & TAM

Fri Mar 11, 2016 7:37 pm

Aside from the issues, nice TR. I liked the aerial shots a lot  
 
9w748capt
Posts: 1070
Joined: Sat Feb 02, 2008 10:27 am

RE: Thunderstorm & Rude Crew: LIM-GRU-MAD By LAN & TAM

Fri Mar 11, 2016 8:13 pm

Nice report. I'm enjoying this series on South America. Quick question though - what do you mean by Oneworld Gold? There's no such thing. Perhaps you're getting oneworld and Star statuses mixed up? Maybe you mean oneworld sapphire or emerald (since those two would be the only ones to get priority baggage anyway?).

Quoting whitelight44 (Reply 1):
I liked the aerial shots a lot  

Indeed - I enjoyed them also!
 
lychemsa
Posts: 1749
Joined: Sun Oct 11, 2009 8:39 pm

RE: Thunderstorm & Rude Crew: LIM-GRU-MAD By LAN & TAM

Sat Mar 12, 2016 7:44 am

TAM have a bad reputation. In the 70s I flew Varig and Vasp and they were great. I think both went bankrupt.
 
debonair
Posts: 2998
Joined: Sat Jan 03, 2004 10:50 pm

RE: Thunderstorm & Rude Crew: LIM-GRU-MAD By LAN & TAM

Sat Mar 12, 2016 12:52 pm

Nice TR!

Quoting jgp777 (Thread starter):
A very meagre meal worsened by the general rudeness of the cabin crew.

True, seems to be common - I was flying last year forth and back to GRU and TAM's crew are a mixed bag. Some crews are really rude, luckily I could understand them talking to each other and fight back. Never underestimate a "gringo" - he might understand the local language!

However, I think TAM is superior from the product and after flying horrifying LH's A346 it was a real pleasure; especially the food and service offered.
 
jgp777
Topic Author
Posts: 41
Joined: Wed Jun 13, 2007 5:49 pm

RE: Thunderstorm & Rude Crew: LIM-GRU-MAD By LAN & TAM

Mon Mar 14, 2016 4:37 pm

Quoting 9w748capt (Reply 2):
Nice report. I'm enjoying this series on South America.

Thank you. I have a few more trip reports coming up. Hope you guys enjoy them.

Quoting 9w748capt (Reply 2):
Nice report. I'm enjoying this series on South America. Quick question though - what do you mean by Oneworld Gold? There's no such thing. Perhaps you're getting oneworld and Star statuses mixed up? Maybe you mean oneworld sapphire or emerald (since those two would be the only ones to get priority baggage anyway?).

Yes my bad. I meant the Oneworld Sapphire (I keep using Gold because it is QR Privilege Club Gold)

Quoting whitelight44 (Reply 1):
Aside from the issues, nice TR. I liked the aerial shots a lot  

Thank you. Yes the region is immaculate. Photos cant really describe its beauty enough as much as seeing it in reality.



Quoting debonair (Reply 4):
However, I think TAM is superior from the product and after flying horrifying LH's A346 it was a real pleasure; especially the food and service offered.

You think so? Ive travelled on an LH A333 and found the seats really tight, especially the leg room. Not sure about the A346 though.
 
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saleya22r
Posts: 165
Joined: Mon Mar 05, 2007 2:13 am

RE: Thunderstorm & Rude Crew: LIM-GRU-MAD By LAN & TAM

Thu Mar 17, 2016 1:51 pm

Thanks for sharing. An interesting and entertaining report.
In the picture showing the LAN fleet, under the A319, there's an image of a Dash 8.
 
Lentini2001
Posts: 243
Joined: Sun Apr 30, 2006 4:53 am

RE: Thunderstorm & Rude Crew: LIM-GRU-MAD By LAN & TAM

Thu Mar 17, 2016 2:31 pm

The dried up riverbed photograph is amazing.
 
jgp777
Topic Author
Posts: 41
Joined: Wed Jun 13, 2007 5:49 pm

RE: Thunderstorm & Rude Crew: LIM-GRU-MAD By LAN & TAM

Thu Mar 17, 2016 3:25 pm

Quoting saleya22r (Reply 6):
Thanks for sharing. An interesting and entertaining report.
In the picture showing the LAN fleet, under the A319, there's an image of a Dash 8.

Thank you. Yes it is a Dash 8. Anything special about this aircraft in this photo in particular?

Quoting Lentini2001 (Reply 7):
The dried up riverbed photograph is amazing.

Yes absolutely. Imagine the real sight, truly magnificient
 
User avatar
saleya22r
Posts: 165
Joined: Mon Mar 05, 2007 2:13 am

RE: Thunderstorm & Rude Crew: LIM-GRU-MAD By LAN & TAM

Thu Mar 17, 2016 4:17 pm

Quoting jgp777 (Reply 8):
Yes it is a Dash 8. Anything special about this aircraft in this photo in particular?

LAN livery, but LAN does not have any Dash 8's in its current(or old) fleet? Anything else?
 
Lentini2001
Posts: 243
Joined: Sun Apr 30, 2006 4:53 am

RE: Thunderstorm & Rude Crew: LIM-GRU-MAD By LAN & TAM

Fri Mar 18, 2016 8:18 am

Quoting jgp777 (Reply 8):
Yes absolutely. Imagine the real sight, truly magnificient

One day hopefully!
 
jgp777
Topic Author
Posts: 41
Joined: Wed Jun 13, 2007 5:49 pm

RE: Thunderstorm & Rude Crew: LIM-GRU-MAD By LAN & TAM

Fri Mar 18, 2016 11:52 am

Quoting saleya22r (Reply 9):
LAN livery, but LAN does not have any Dash 8's in its current(or old) fleet? Anything else?

I just realized I was looking at a different photo from the one you were referring to. You are absolutely right, I remember Id seen this in the magazine during the flight and so clicked it. Wierd they would make such an blatant error, that too imagine someone actually drew this! (since it is not a real photo of the Dash-8.
 
Milesdependent
Posts: 603
Joined: Sat Sep 08, 2001 5:27 pm

RE: Thunderstorm & Rude Crew: LIM-GRU-MAD By LAN & TAM

Thu Mar 31, 2016 11:53 pm

Great photos! Really enjoyed reading.

cheers
 
jgp777
Topic Author
Posts: 41
Joined: Wed Jun 13, 2007 5:49 pm

RE: Thunderstorm & Rude Crew: LIM-GRU-MAD By LAN & TAM

Fri Apr 01, 2016 7:08 am

Quoting MilesDependent (Reply 12):

Thank you!
 
accuman
Posts: 16
Joined: Sat Mar 04, 2017 11:02 pm

Re: Thunderstorm & Rude Crew: LIM-GRU-MAD By LAN & TAM

Thu Mar 09, 2017 10:24 pm

I wonder what the exact name of those high turbulent clouds are..
 
jrfspa320
Posts: 413
Joined: Fri Sep 16, 2005 12:18 am

Re: Thunderstorm & Rude Crew: LIM-GRU-MAD By LAN & TAM

Fri Mar 10, 2017 3:50 am

Thanks for writing up!
TAM looks pretty disappointing...how was IB in comparison?
 
jgp777
Topic Author
Posts: 41
Joined: Wed Jun 13, 2007 5:49 pm

Re: Thunderstorm & Rude Crew: LIM-GRU-MAD By LAN & TAM

Fri Mar 10, 2017 5:48 pm

accuman wrote:
I wonder what the exact name of those high turbulent clouds are..

Cumulus? No idea!
 
jgp777
Topic Author
Posts: 41
Joined: Wed Jun 13, 2007 5:49 pm

Re: Thunderstorm & Rude Crew: LIM-GRU-MAD By LAN & TAM

Fri Mar 10, 2017 5:49 pm

jrfspa320 wrote:
Thanks for writing up!
TAM looks pretty disappointing...how was IB in comparison?

IB was fabulous! Leg room excellent, IFE pretty good. Ever since I've been flying IB to Latam.
 
PI4EVER
Posts: 718
Joined: Wed May 06, 2009 10:29 pm

Re: Thunderstorm & Rude Crew: LIM-GRU-MAD By LAN & TAM

Fri Mar 10, 2017 7:33 pm

Thank You for a great trip report. Informative, great pictures and well written. I felt I was along on the trip with you.
I was shocked that you went to such great effort to secure that seat in row 14 that didn't appear to offer much legroom at all!
Your knees are right up on the forward seat and you paid extra $ for it. Ouch!
It is a shame that an airline such as TAM with such a rich history and service culture from its inception has become just another run-of the-mill airline. Employees need to be reminded that impressions are made, good or bad, from the flight experience and for many the excitement of the journey can be marred with an attitude of "just another day at work."
I recently flew AA to CDG. The aircraft, seats, food and beverage and on-time operation was great. The attitude and actions of one F/A who was genuinely unhappy just put a damper on the overall experience of the trip. I was restless during the no service portion after dinner (3am over the Atlantic) and approached her reading a book in the last row. I commented I couldn't sleep and asked if I could have a coffee and Bailey's Irish cream cordial to mellow out a bit. She looked up and said "Coffee is made for breakfast. You'll get it then."
A male F/A seated across from her looked up and asked "Where are you seated Sir?" I told him and walked back to my seat.
He shortly appeared with fresh brewed coffee in a glass mug with a bottle of Bailey"s, leaned down and whispered "She's a bitch to us too. Sorry."
He got a complimentary letter from me.
I was always taught. It takes as much energy to be nice as it does to be rude. Always be nice when you're trapped in a metal tube at 35000 feet!
Thanks again for a great report. Will look forward to reading and seeing of your future travels.
watch what you want. you may get it.
 
jgp777
Topic Author
Posts: 41
Joined: Wed Jun 13, 2007 5:49 pm

Re: Thunderstorm & Rude Crew: LIM-GRU-MAD By LAN & TAM

Mon Mar 13, 2017 10:02 pm

PI4EVER wrote:
Thank You for a great trip report. Informative, great pictures and well written. I felt I was along on the trip with you.
I was shocked that you went to such great effort to secure that seat in row 14 that didn't appear to offer much legroom at all!
Your knees are right up on the forward seat and you paid extra $ for it. Ouch!
It is a shame that an airline such as TAM with such a rich history and service culture from its inception has become just another run-of the-mill airline. Employees need to be reminded that impressions are made, good or bad, from the flight experience and for many the excitement of the journey can be marred with an attitude of "just another day at work."
I recently flew AA to CDG. The aircraft, seats, food and beverage and on-time operation was great. The attitude and actions of one F/A who was genuinely unhappy just put a damper on the overall experience of the trip. I was restless during the no service portion after dinner (3am over the Atlantic) and approached her reading a book in the last row. I commented I couldn't sleep and asked if I could have a coffee and Bailey's Irish cream cordial to mellow out a bit. She looked up and said "Coffee is made for breakfast. You'll get it then."
A male F/A seated across from her looked up and asked "Where are you seated Sir?" I told him and walked back to my seat.
He shortly appeared with fresh brewed coffee in a glass mug with a bottle of Bailey"s, leaned down and whispered "She's a bitch to us too. Sorry."
He got a complimentary letter from me.
I was always taught. It takes as much energy to be nice as it does to be rude. Always be nice when you're trapped in a metal tube at 35000 feet!
Thanks again for a great report. Will look forward to reading and seeing of your future travels.

Thank you for taking an effort to comment! I'm glad you were able to get a good insight to my experience. Totally agree, already there needs to be a difference since they call it Space+. It wasn't any different from other seats. My Brazilian friends have always warned me against flying with TAM, and now I understand why! Though LAN was a different story altogether.
I can totally put myself into your shoes.. one bad FA can ruin the whole experience. Luckily for you the other FA made up for it.
 
User avatar
NearMiss
Posts: 60
Joined: Sun May 22, 2016 5:10 pm

Re: Thunderstorm & Rude Crew: LIM-GRU-MAD By LAN & TAM

Mon Mar 27, 2017 1:16 am

Nice report! A few things:

Those LAN Dash 8s came from Aires Colombia after the take over and have already left the fleet, together with the B737-700 also inherited from Aires.

LAN's 767s are powered by CF6-80s by the way, though they were some with P&W engines a few years ago.

Hopefully LAN and TAM's service has improved since this report, as I plan to fly with them to New York in November this year.

Thanks for the report!
"There is an art, it says, or rather, a knack to flying. The knack lies in learning how to throw yourself at the ground and miss."

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