Robisintheair wrote:I give you right, 4 hrs in an A321 on "Camping ChairsW is not the Business Class experience I would expect. Its hard to say, but British Airways is in that way much better. They use a special A321 with a long haul Seat Configuration. Thank you for sharing your experiences!
TLVAIR wrote:LH uses an ALL economy A321 on the route( a 4 hour flight) with the seat next to you blocked .No extra leg room,no extra recline,no Business pillows or blankets,no IFE,no internet,no beverage service on the ground.WOW. What a shocker that was.I knew they have a product called 'European Business Class' ,I didn't expect flat beds,but did expect comfortable 2-2 armchair style seats,leg rest,IFE.None of that ,without any pre warning.
debonair wrote:TLVAIR wrote:LH uses an ALL economy A321 on the route( a 4 hour flight) with the seat next to you blocked .No extra leg room,no extra recline,no Business pillows or blankets,no IFE,no internet,no beverage service on the ground.WOW. What a shocker that was.I knew they have a product called 'European Business Class' ,I didn't expect flat beds,but did expect comfortable 2-2 armchair style seats,leg rest,IFE.None of that ,without any pre warning.
I am very sorry for the poor service - and I am not a fan of LH either!
But, the information is clear, all infos are available on their web-page - so you should have known beforehand about this problem. A little search would have helped a lot.
The only true *A European carrier to TLV is LX with their A330s and some selected TK flights.
MANMatthew wrote:Didn’t even attempt to read this with a lack of paragraphs.
jeffh747 wrote:MANMatthew wrote:Seriously though, sorry to hear you had a poor experience. I would’ve been writing to them the moment I was home. It seems like it was the exact opposite of an experience you were expecting.
N415XJ wrote:jeffh747 wrote:MANMatthew wrote:Seriously though, sorry to hear you had a poor experience. I would’ve been writing to them the moment I was home. It seems like it was the exact opposite of an experience you were expecting.
I had to read this a few times before I realized it wasn't a sarcastic response to MANMatthew about his poor experience while reading the report
TLVAIR wrote:I did indeed write LH upon arriving home,even called them...their answers were even more upsetting than the experience ,and there was a limit to the length of the report.
In short they claim that :
1-The terrible heat in the cabin in Miami was because 'technically' they can not regulate temperature while on the ground...which is true....you can't make it exactly 70f if the doors are open,so it may be 73f in the cabin...but def does not justify close to 90f...that is already another issue...APU usage and savings....all pilots know what I'm talking about....however decent airlines will run up their APU in tropical/hot weather stations to avoid suffering in the cabin.
2-My son was ill onboard,I reported it to the F/A,but no one came to offer medical care,or check on him periodically as crews should.LH claims the seat belt sign were on,so movement of F/A was not allowed in the cabin,so they could not attend to him,nor even bring ice to cool him down...But they definitely moved around to go to their rest area.( due to strong jet stream they kept the seat belt sign on for 2 hours)
3-Refusing him entry to the bathroom upon approach to TLV is nothing but a bad judgement call of their crew,that's after discussing it with other crew members that fly to TLV ,and are familiar with the ban.Minors should be allowed at any time to use the bathroom with an escort of the crew.
So according to LH,all they did was in line with good thinking and 'dedication' to their passengers...HA!
Well this case is now handled by a third party.Lets see who was right,and who was wrong.
TLVAIR wrote:When I worked at a Certain US airlines res,we had to,as some passengers won't fly prop out of fear,and you must advise them its part of the itenirary .
Today,for example ,if you purchase a ticket on UA,that includes UA Express flight,you will see it in remarks under the flight number.
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