Knightsofmalta
Topic Author
Posts: 1741
Joined: Fri Nov 25, 2005 10:51 pm

Aeromexico, Business Class - Boeing B 737-800: Mexico City to Havanna

Thu May 11, 2017 4:13 am

Here's the link to the photos.

INTRODUCTION
Mexico City airport has two terminals. Terminal 1 is the old grotty place that is used by all airlines with the exception of Aeromexico. Terminal 1 is old and there is hardly enough space for all the passengers, given that the major European carriers all operate to Mexico City using B 747s and even the A 380.

Terminal 2 is a much nicer getup and reserved exclusively for use by Aeromexico. The design of the building is really cool, with very high ceilings and a lot of space for passengers to move around. The NH Collection Hotel is located on the sixth floor of Terminal 2 and from the rooms you have some excellent views of the arriving and departing traffic. Terminals 1 and 2 are connected by the Aertrain, which runs on some days but not on others.

CHECK-IN
In Terminal 2 Aeromexico has a dedicated set of counters for SkyTeam priority passengers and there are many counters open. Check-in is swift and there is even a dedicated lane for security for priority passengers. There is no immigration as such, however, as you board the aircracft the gate agent will collect the embarkation card you completed before entering Mexico. And if you no longer have the card, expect to pay a hefty fine.

LOUNGE
The lounge is located right above the security checkpoint. It’s a fairly small place for the amount of passengers it serves and there are only few places left to sit when I get there. What I like about the lounge is that there are waiters on duty that will bring you drinks and from which you can order food. The wifi also works very well inside the lounge.

BOARDING
Boarding in Mexico City is by zones and priority passengers are invited to queue in zone 1, which is boarded first. As I head down the ramp into the airbridge I even manage to take a picture of my chariot today!

CABIN & SEAT
The aircraft operating the flight today must be fairly new. For one, as I step aboard I notice it has the new sky interior with the type of luggage bins that folds down to open. I don’t know how much more capacity these bins have, but the cabin certainly looks and feels a lot more spacious and roomy, which I have always found the B 737’s weak point when compared to the wider A 320 family. I know the A 320 cabin is only 19 cm wider than that of the B 737, but I think you do notice the difference.

The seat is very comfortable and looks very similar to the ones Garuda and Malaysian have on their B 737s. There are four seats abreast in Business Class and there are four rows in the premium cabin, although only eight of 16 seats are occupied on today’s flight. Other than that, the seat has power ports and video screens. Earphones are distributed at the beginning of the flight.

SERVICE & CREW
There is one young lady working the Business Class cabin, who seems rather serious to begin with. However, later on during the flight her interaction with the passengers is friendly and very helpful.

The service starts on the ground with a welcome drink. There is a choice of water or orange juice.

THE MEAL
Uhm, yeah. About that. The meal is really quite disgusting. I’m not even sure if it was intended to be a late breakfast or brunch, or something else. Or a randomly put together tray of inedible stuff. It consists of a warm croissant served with melted cheese and a ‘meat item…’ and mustard. In addition, there is a large green salad with a balsamic dressing and a pre-packaged tub of milk rice.

And it’s really bad. The croissant is so greasy you can see the oil oozing out of it when you press gently on the top of it and the milk rice has the most artificial flavour I’ve ever come across and which, upon further inspection, turns out to be cinnamon. You could have fooled me I’m telling you!

ARRIVAL
The approach into Cuba is rather nice, as you fly along the coast until you hit the airport. Immigration in Cuba however is not so nice. When I arrive the place is crawling with people and the queues are only moving very slowly.

When eventually I reach the head of the queue, that’s when the problems start. First of all, the immigration officers find it strange that my nationality is not identical with my place of residence. Once that’s dealt with they have a problem matching the photo they take of me with the one they scan off my passport. So eventually, it takes me close to two hours to enter the country.
 
cwa2toa
Posts: 14
Joined: Mon Jul 25, 2016 8:50 pm

Re: Aeromexico, Business Class - Boeing B 737-800: Mexico City to Havanna

Thu May 11, 2017 6:56 am

Orchata is an acquired taste, even with the cinnamon flavoring.
We’ll pick a star
in the twilight canopy
and search the world
for the sights you long to see.
Your heart is young,
you’re alive, so come with me.

TWA, up, up, and away!
:airplane:
 
lychemsa
Posts: 1692
Joined: Sun Oct 11, 2009 8:39 pm

Re: Aeromexico, Business Class - Boeing B 737-800: Mexico City to Havanna

Fri May 12, 2017 4:58 pm

I flew on Aeromexico in the 1970s and the food was bad. I also flew on Mexicana and they ran out of food when they got to our row in the back.
 
EddieDude
Posts: 6496
Joined: Fri Nov 14, 2003 10:19 am

Re: Aeromexico, Business Class - Boeing B 737-800: Mexico City to Havanna

Sun May 14, 2017 7:09 pm

I loved your LHR-MEX report! Thanks a lot for sharing! Re: this report, I am glad you decided to share it too; it is always good to read about MEX, AM and the AM product from the perspective of someone who is not Mexican.

T2 is not exclusively for AM. It is also used by local carrier Aeromar (VW), and by DL and CM (unless CM has been kicked away back to T1). It makes a lot of sense to have DL and AM together due to the large number of connections between the two carriers and their new JBA. While on the subject of T2, I am not a big fan of T2, but it certainly is much better than T1; the thing is that they could have done a much more spectacular terminal, but oh well.

T1 has been patched over and purportedly "embellished" a few times, but it is a bit of a Frankenstein. The new airport cannot come soon enough. With respect to T1, you referred to the 747s and the A380, but don't forget the A346s that IB and LH (ex-MUC) send to MEX. Those heavies also haul a large number of passengers!

That tub on your meal try is not rice milk despite the misleading name. It is rice pudding hehe. Most likely you did not try it but it is not bad... well, the real stuff is very nice, perhaps the industrialized kind you were served is yucky.

I am sorry that AM failed short of your expectations. I find them to be terribly inconsistent. Sometimes they can be awesome and sometimes terrible. Food is a very good example of their inconsistency. Sometimes they have pretty good catering and sometimes they dare serve that horrible croissandwich in J. Maybe it is time DL sends a catering specialist or consultant and a J-class trainer to MEX in order to sort their partner out.
Upcoming S4 0221 LIS-PDL A310-300!!!
 
dcajet
Posts: 1190
Joined: Sun Aug 01, 2004 9:31 am

Re: Aeromexico, Business Class - Boeing B 737-800: Mexico City to Havanna

Sun May 14, 2017 10:01 pm

EddieDude wrote:
I am sorry that AM failed short of your expectations. I find them to be terribly inconsistent. Sometimes they can be awesome and sometimes terrible. Food is a very good example of their inconsistency. Sometimes they have pretty good catering and sometimes they dare serve that horrible croissandwich in J. Maybe it is time DL sends a catering specialist or consultant and a J-class trainer to MEX in order to sort their partner out.


Catering aside, AM crews' attitudes remind me a lot of IB, AZ and AR. Some flights can be fantastic while others are simply forgettable. Inconsistency seems to be the only consistent behavior. It is like visiting your aunt's house for tea. If she is in a good mood, it'll be a great visit. But if Auntie is having a bad day, make other plans.

Is it a Latin/Mediterranean cultural trait, perhaps?
"Unattended children will be given espresso and a free kitten"
 
AR385
Posts: 6798
Joined: Fri Nov 07, 2003 8:25 am

Re: Aeromexico, Business Class - Boeing B 737-800: Mexico City to Havanna

Sun May 14, 2017 10:24 pm

I avoid AM lijke the plague on long haul flights. I decided a while back their J fares were not worth paying given you never knew what you were going to get. I hope they get their act together on their on board service and catering.
 
Knightsofmalta
Topic Author
Posts: 1741
Joined: Fri Nov 25, 2005 10:51 pm

Re: Aeromexico, Business Class - Boeing B 737-800: Mexico City to Havanna

Mon May 15, 2017 4:03 am

Hi all,

Thanks for taking the time to comment. Eddie, I did actually try to the rice thing and it was okay. It just didn't taste very nice. But as you say, it was probably because it was an industrial scale production. I mean, all the food I had in restaurants during my stay was excellent otherwise.

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