masgniw wrote:This sounds like it really shook you up, but the policy is clearly stated on their website. It literally took me 15 seconds to find this information. It's unfortunate you went through this, but the information is plainly available and ultimately this falls on you.
Also, hashtags don't work on here.
Venatt wrote:masgniw wrote:This sounds like it really shook you up, but the policy is clearly stated on their website. It literally took me 15 seconds to find this information. It's unfortunate you went through this, but the information is plainly available and ultimately this falls on you.
Also, hashtags don't work on here.
Then why they didn't tell them that over the phone when they initiated the arrangements ? As she says in her statement it looks like BA only wanted to sell tickets.
masgniw wrote:Venatt wrote:masgniw wrote:This sounds like it really shook you up, but the policy is clearly stated on their website. It literally took me 15 seconds to find this information. It's unfortunate you went through this, but the information is plainly available and ultimately this falls on you.
Also, hashtags don't work on here.
Then why they didn't tell them that over the phone when they initiated the arrangements ? As she says in her statement it looks like BA only wanted to sell tickets.
If you have proof they mislead you, then, by all means, file a lawsuit against them. However, they posted their policy publically and you agreed to their contract of carriage, which states you must follow their pet policy. Once you signed this contract (ie bought a ticket), you cooked your goose on this one.
Seabear wrote:And I thought that the whole "emotional support animal" thing was an American peculiaritiy.
johns624 wrote:People--read more closely. It didn't happen to the OP, it happened to a "friend" of his.
johns624 wrote:People--read more closely. It didn't happen to the OP, it happened to a "friend" of his. Also, a couple of questions...1. What does the Home Office have to do with booking private airline tickets? 2. What was the CSA supposed to do, break company rules to help them? 3. Chihuahuas are lousy, ugly, yappy, stupid dogs...and I'm a dog lover.
FlyHappy wrote:nobody here can help you make this "go viral".
and honestly, I don't think you'll find much sympathy for your friend. It just isn't "viral worthy". Not here, not anywhere.
Venatt wrote:FlyHappy wrote:nobody here can help you make this "go viral".
and honestly, I don't think you'll find much sympathy for your friend. It just isn't "viral worthy". Not here, not anywhere.
Then why are you making a comment on the issue ? Usually when I come across a topic I don't find to be worthy I don't bother to take a few seconds or minutes to talk about it, not here not anywhere.
Sam had a really tough time throughout the journey home....
NO CHILD SHOULD HAVE TO GO THROUGH AN EXPERIENCE LIKE THIS...
…. just for the ignorance of an airline and especially of one person that couldn’t find the way to help us when the mistake had been done on their part.
Venatt wrote:We sent all the documentation they asked from us: letters from the vet, letters from the psychologist, etc.
Venatt wrote:johns624 wrote:People--read more closely. It didn't happen to the OP, it happened to a "friend" of his. Also, a couple of questions...1. What does the Home Office have to do with booking private airline tickets? 2. What was the CSA supposed to do, break company rules to help them? 3. Chihuahuas are lousy, ugly, yappy, stupid dogs...and I'm a dog lover.
Thanks for taking the time to read, yes, it didn't happened to me, it happened to a friend that lives in Ireland and she and her daughters went back to Mexico. Apparently this arrangements were done through the Embassy and I guess here is where their personnel screwed up, or could very well have been BA who screwed up. However AM does allow for emotional animals. It's going to be very hard to bring the dog to Mexico because chihuahuas are very nervous dogs and I don't know if they can stand the stress of been flown in a cage form Belfast to London then to Mexico and you know how bad luggage handlers treat animals sometimes. chihuahuas also cannot be left out in the cold.
steveinbc wrote:I had an even worse experience with British Airways last year. They ran out of lime for my gin and tonic and they had to use lemons instead. I was traumatized and even the offer of making them doubles didn't stop me from inconsolable crying. No adult fare paying passenger should have to put up with this!!!!(End of sarcastic reply).
Blerg wrote:What I don't get is if the child gets an anxiety attack from flying, why force the child to overfly the Atlantic and spend God knows how many hours in a plane? To me this seems like the fault of the parents, not BA or anyone else.
Venatt wrote:Blerg wrote:What I don't get is if the child gets an anxiety attack from flying, why force the child to overfly the Atlantic and spend God knows how many hours in a plane? To me this seems like the fault of the parents, not BA or anyone else.
So was she supposed to then travel by boat ? Wait, I guess they could have taken the Titanic.
Venatt wrote:So was she supposed to then travel by boat ? Wait, I guess they could have taken the Titanic.
Venatt wrote:johns624 wrote:People--read more closely. It didn't happen to the OP, it happened to a "friend" of his. Also, a couple of questions...1. What does the Home Office have to do with booking private airline tickets? 2. What was the CSA supposed to do, break company rules to help them? 3. Chihuahuas are lousy, ugly, yappy, stupid dogs...and I'm a dog lover.
Thanks for taking the time to read, yes, it didn't happened to me, it happened to a friend that lives in Ireland and she and her daughters went back to Mexico. Apparently this arrangements were done through the Embassy and I guess here is where their personnel screwed up, or could very well have been BA who screwed up. However AM does allow for emotional animals. It's going to be very hard to bring the dog to Mexico because chihuahuas are very nervous dogs and I don't know if they can stand the stress of been flown in a cage form Belfast to London then to Mexico and you know how bad luggage handlers treat animals sometimes. chihuahuas also cannot be left out in the cold.
Blerg wrote:What I don't get is if the child gets an anxiety attack from flying, why force the child to overfly the Atlantic and spend God knows how many hours in a plane? To me this seems like the fault of the parents, not BA or anyone else.
Venatt wrote:Then why they didn't tell them that over the phone when they initiated the arrangements ? As she says in her statement it looks like BA only wanted to sell tickets.
johns624 wrote:People--read more closely. It didn't happen to the OP, it happened to a "friend" of his. Also, a couple of questions...1. What does the Home Office have to do with booking private airline tickets? 2. What was the CSA supposed to do, break company rules to help them? 3. Chihuahuas are lousy, ugly, yappy, stupid dogs...and I'm a dog lover.
StormRider wrote:johns624 wrote:People--read more closely. It didn't happen to the OP, it happened to a "friend" of his. Also, a couple of questions...1. What does the Home Office have to do with booking private airline tickets? 2. What was the CSA supposed to do, break company rules to help them? 3. Chihuahuas are lousy, ugly, yappy, stupid dogs...and I'm a dog lover.
Yes I wondered about that too, maybe the person (friend) is a diplomat posted in Mexico and is a UK citizen?
totally agree with #3 (makes me wonder if I wrote it myself)
excc wrote:I'm not sure about Mexico, but under the USA Air Carrier Access Act, a company flying to the States has to accept an emotional support animal on all legs of a trip, as long as it is booked in one reservation.