Moderators: richierich, ua900, PanAm_DC10, hOMSaR
BlatantEcho wrote:Back and forth to TLV for 195GBP?
I’m with BA on this one! I’d cancel those fares for sure.
BlatantEcho wrote:Back and forth to TLV for 195GBP?
I’m with BA on this one! I’d cancel those fares for sure.
BlatantEcho wrote:Back and forth to TLV for 195GBP?
I’m with BA on this one! I’d cancel those fares for sure.
Government has nothing to do with this.
Mistake made, mistake fixed. Next issue please.
downtown273 wrote:Considering they've given £100 as compensation to each passenger, the difference (say £100 per pax) is probably not worth the bad PR .
scbriml wrote:BlatantEcho wrote:Back and forth to TLV for 195GBP?
I’m with BA on this one! I’d cancel those fares for sure.
Except the fare is not "obviously wrong". BA should have honoured it and nobody would be any the wiser.
Arion640 wrote:BA offered fully flexible Y tickets (with a heap of tier points and avios) at this price, that's why they have been cancelled. They aren't hand baggage only fares at the lowest fare class.
What BA should of done though is downgrade the fare class instead of cancelling the tickets.
BlatantEcho wrote:Back and forth to TLV for 195GBP?
I’m with BA on this one! I’d cancel those fares for sure.
Government has nothing to do with this.
Mistake made, mistake fixed. Next issue please.
Samrnpage wrote:Im from a business law background. There is nothing illegal as long as BA give them their money back. Morale wise though? Surely for a one off just leave it.....and make sure it doesnt happen again
BlatantEcho wrote:Back and forth to TLV for 195GBP?
I’m with BA on this one! I’d cancel those fares for sure.
Government has nothing to do with this.
Mistake made, mistake fixed. Next issue please.
BlatantEcho wrote:Back and forth to TLV for 195GBP?
I’m with BA on this one! I’d cancel those fares for sure.
Government has nothing to do with this.
Mistake made, mistake fixed. Next issue please.
flyfresno wrote:I’m of the opinion that ALL error fares should be honored, but just like most other customer service issues, the customer isn’t always as “right” in Europe as they are in America.
dcaviation wrote:Samrnpage wrote:Im from a business law background. There is nothing illegal as long as BA give them their money back. Morale wise though? Surely for a one off just leave it.....and make sure it doesnt happen again
Really? You are very wrong. In this case BA would be responsible also for hotel/car bookings if they cancelled the tickets.
The only way to get out of it from BA is if they cancelled the route, then they can give money back to people and be legal.
Otherwise they've broke the contract of carriage. I hope people will sue them.
It's not the first time BA did that.
https://dcta.boardingarea.com/2017/10/i ... take-fare/
British Airways are the biggest thieves in the airline industry. I am so happy that they have to pay $31 to people from stealing their money over last 7 years.
https://onemileatatime.boardingarea.com ... ss-action/
Who still flies BA and pays those idiotic taxes that they put on their tickets?
https://www.cnbc.com/2017/08/03/richard ... oyees.html
FlyHappy wrote:flyfresno wrote:I’m of the opinion that ALL error fares should be honored, but just like most other customer service issues, the customer isn’t always as “right” in Europe as they are in America.
you're kidding, right?
I'm quite certain there have been several occasions of US carriers canceling incorrectly priced tickets sold thru their websites. No, I don't have time to research it right now.
This isn't regional at all - this is about internet commerce of a future delivered service. Travel in particular, has some special nuances to it.
What is "fair" isn't always clear (to the airline? to the customer?).......
flyfresno wrote:I’m of the opinion that ALL error fares should be honored, but just like most other customer service issues, the customer isn’t always as “right” in Europe as they are in America.
MalevTU134 wrote:flyfresno wrote:I’m of the opinion that ALL error fares should be honored, but just like most other customer service issues, the customer isn’t always as “right” in Europe as they are in America.
It's quite the opposite. This IS without a shadow of a doubt illegal in the EU. If BA entered into a contract and they then don't honour it, the passengers are entitled to a refund and a compensation (that is NOT a £100 useless travel voucher). What is the difference between this and if these passengers had already gone to the airport and were told thay cannot fly? In fact, some of them seem not even have been advised, but simply were refunded. In that case, EU law would definitely protect the consumer. It does in this case as well.
As for clarity in consumer information and protection in the EU versus the US: Try marketing something to consumers in the EU as "X EUR + tax", and you'll see what happens...
MalevTU134 wrote:flyfresno wrote:I’m of the opinion that ALL error fares should be honored, but just like most other customer service issues, the customer isn’t always as “right” in Europe as they are in America.
It's quite the opposite. This IS without a shadow of a doubt illegal in the EU. If BA entered into a contract and they then don't honour it, the passengers are entitled to a refund and a compensation (that is NOT a £100 useless travel voucher). What is the difference between this and if these passengers had already gone to the airport and were told thay cannot fly? In fact, some of them seem not even have been advised, but simply were refunded. In that case, EU law would definitely protect the consumer. It does in this case as well.
As for clarity in consumer information and protection in the EU versus the US: Try marketing something to consumers in the EU as "X EUR + tax", and you'll see what happens...
tommy1808 wrote:
Which they knew when they booked? And if they knew, do we know that they knew full fare tickets are expansive?
That may be an interesting piece of information, but I don't see how that is relevant to the validity of the contract.
Varsity1 wrote:MalevTU134 wrote:flyfresno wrote:I’m of the opinion that ALL error fares should be honored, but just like most other customer service issues, the customer isn’t always as “right” in Europe as they are in America.
It's quite the opposite. This IS without a shadow of a doubt illegal in the EU. If BA entered into a contract and they then don't honour it, the passengers are entitled to a refund and a compensation (that is NOT a £100 useless travel voucher). What is the difference between this and if these passengers had already gone to the airport and were told thay cannot fly? In fact, some of them seem not even have been advised, but simply were refunded. In that case, EU law would definitely protect the consumer. It does in this case as well.
As for clarity in consumer information and protection in the EU versus the US: Try marketing something to consumers in the EU as "X EUR + tax", and you'll see what happens...
It is much more likely that a mispriced item would get honored in the US out of goodwill from the company than the EU. EU businesses are notoriously unwavering when it comes to 'giving' to the customer out of generosity.
devron wrote:BA offers 290 euro tickes from FRA to LAS are these correct?
offloaded wrote:From 15 Oct 18 (low season), the lowest BA fare (Q class) LHR TLV LHR is £366 rtn (no bag). I would hardly consider £195 to be unbelievable.devron wrote:BA offers 290 euro tickes from FRA to LAS are these correct?
I couldn't find €290 (closest I got was €348) but, yes, the lowest BA published fare to LAS is €20 + tax
FRA-LAS WED-20JUN18 BA
MPM 6688 AT
**ADDITIONAL TAXES/FEES MAY APPLY**
PUBLIC/PRIVATE
CX FARE FARE C AP MIN/
EUR BASIS MAX
1 BA 20.00R OLN2Z2B4 O 21+ V/3M
2 BA 60.00R QLN4Z2B4 Q 14+ V/3M
3 BA 90.00R OLN4T6B4 O 14+ 6/1M
4 BA 100.00R NLN7Z2B4 N 7+ V/3M
5 BA 100.00R OLN2Z2M4 O 21+ V/3M
MalevTU134 wrote:offloaded wrote:From 15 Oct 18 (low season), the lowest BA fare (Q class) LHR TLV LHR is £366 rtn (no bag). I would hardly consider £195 to be unbelievable.devron wrote:BA offers 290 euro tickes from FRA to LAS are these correct?
I couldn't find €290 (closest I got was €348) but, yes, the lowest BA published fare to LAS is €20 + tax
FRA-LAS WED-20JUN18 BA
MPM 6688 AT
**ADDITIONAL TAXES/FEES MAY APPLY**
PUBLIC/PRIVATE
CX FARE FARE C AP MIN/
EUR BASIS MAX
1 BA 20.00R OLN2Z2B4 O 21+ V/3M
2 BA 60.00R QLN4Z2B4 Q 14+ V/3M
3 BA 90.00R OLN4T6B4 O 14+ 6/1M
4 BA 100.00R NLN7Z2B4 N 7+ V/3M
5 BA 100.00R OLN2Z2M4 O 21+ V/3M
Which makes a £1+tax fare to TLV even more credible...
offloaded wrote:MalevTU134 wrote:offloaded wrote:From 15 Oct 18 (low season), the lowest BA fare (Q class) LHR TLV LHR is £366 rtn (no bag). I would hardly consider £195 to be unbelievable.
I couldn't find €290 (closest I got was €348) but, yes, the lowest BA published fare to LAS is €20 + tax
FRA-LAS WED-20JUN18 BA
MPM 6688 AT
**ADDITIONAL TAXES/FEES MAY APPLY**
PUBLIC/PRIVATE
CX FARE FARE C AP MIN/
EUR BASIS MAX
1 BA 20.00R OLN2Z2B4 O 21+ V/3M
2 BA 60.00R QLN4Z2B4 Q 14+ V/3M
3 BA 90.00R OLN4T6B4 O 14+ 6/1M
4 BA 100.00R NLN7Z2B4 N 7+ V/3M
5 BA 100.00R OLN2Z2M4 O 21+ V/3M
Which makes a £1+tax fare to TLV even more credible...
Exactly. Totally agree.
Actually, they're offering NYC for €1 + tax:
FRA-NYC WED-20JUN18 BA
MPM 4612 AT
**ADDITIONAL TAXES/FEES MAY APPLY**
CX FARE FARE C AP MIN/
EUR BASIS MAX
FRANYC
1 BA 1.00R OLN2Z2B4 O 21+ V/3M
FRAEWR
2 BA 1.00R OLN2Z2B4 O 21+ V/3M
FRANYC
Flighty wrote:Can customers also get a refund if they mistakenly buy an air ticket? (I think the answer is yes, if caught within 24 hours).
Flighty wrote:Can customers also get a refund if they mistakenly buy an air ticket? (I think the answer is yes, if caught within 24 hours).
BlatantEcho wrote:Back and forth to TLV for 195GBP?
I’m with BA on this one! I’d cancel those fares for sure.
Government has nothing to do with this.
Mistake made, mistake fixed. Next issue please.
reffado wrote:Flighty wrote:Can customers also get a refund if they mistakenly buy an air ticket? (I think the answer is yes, if caught within 24 hours).
Not sure if because of US law, but I believe BA does allow this, if caught within 24 hours. A friend recently purchased an MIA-LHR ticket in the morning, and realized in the afternoon that he wouldn't be able to go. BA issued a full refund.