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- vulindlela744
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Hainan Airlines not 5 Star
I just flew Hainan Airlines (787-8) from Los Angeles to Chengdu a few days ago and was sorely disappointed. The flight crew was not friendly and on a 14 hour and 15 minute flight their was only a dinner service and a breakfast service. Flight attendants never came through the cabin with water or picked up trash in a timely manner.I really question how they have a five star rating for six or seven consecutive years. I’ve flown other five star carriers that definitely deserve it but Hainan just left me feeling underwhelmed. Any comments of others who’ve flown them?
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- HimalayanFlyer
- Posts: 19
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Re: Hainan Airlines not 5 Star
Skytrax ratings are widely regarded to be a joke.
Re: Hainan Airlines not 5 Star
xiaotung wrote:I wouldn't be surprised if HNA bought the rating.
Wouldn’t be surprised if they are trying to sell it to raise capital
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- eamondzhang
- Posts: 2054
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Re: Hainan Airlines not 5 Star
It's widely known within HNA that Skytrax's CEO, Edward Plaisted, is being treated like an emperor by the group's leaders and can basically travel anywhere for free (plus accommodation, meal & transfer). All on HNA's expenses. And this extends to his entire family, not just himself.
Try and figure how reliable Skytrax's rating is.
Michael
Try and figure how reliable Skytrax's rating is.
Michael
Re: Hainan Airlines not 5 Star
I wouldn't be surprised if HNA bought the rating.
Re: Hainan Airlines not 5 Star
It's not exactly a huge secret that Skytrax ratings can be bought.
Re: Hainan Airlines not 5 Star
zeke wrote:xiaotung wrote:I wouldn't be surprised if HNA bought the rating.
Wouldn’t be surprised if they are trying to sell it to raise capital
best one on here I read today!!-
- EightyFour
- Posts: 159
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Re: Hainan Airlines not 5 Star
They're one of the less bad Chinese carriers, but still far behind the likes of Singapore, Cathay, or Qatar. Wouldn't be surprised if there were some shoddy deals between HNA and Skytrax.
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- EightyFour
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Re: Hainan Airlines not 5 Star
Ziyulu wrote:But United's 3 star rating is overrated as well.
Hainan and United are about the same level.
Re: Hainan Airlines not 5 Star
But United's 3 star rating is overrated as well.
Re: Hainan Airlines not 5 Star
Let's compare apples to apples. On long haul, they are similar, but on a two hour flight:
United: No free baggage, no complimentary meals, only a bag of pretzels
Hainan: Two checked bags, meals during meal time
United: No free baggage, no complimentary meals, only a bag of pretzels
Hainan: Two checked bags, meals during meal time
Re: Hainan Airlines not 5 Star
What about Virgin America? Do they deserve 4 stars?
Re: Hainan Airlines not 5 Star
zeke wrote:xiaotung wrote:I wouldn't be surprised if HNA bought the rating.
Wouldn’t be surprised if they are trying to sell it to raise capital
Oh that’s going to hurt.
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- planemanofnz
- Posts: 7771
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Re: Hainan Airlines not 5 Star
It's not just HU's 5-star status that's questionable - LH's is too!
IMO, the likes of KE and JL should be 5-star, above HU or LH.
Cheers,
C.
IMO, the likes of KE and JL should be 5-star, above HU or LH.
Cheers,
C.
Re: Hainan Airlines not 5 Star
I've been on Hainan Airlines a few times. Their service was okay but honestly was not 5 star level. However that said they are much better compared to flying with airlines in the US. You even get meals on short flights.
But yes I agree Skytrax ratings are a joke. LH's ratings were based on a potential cabin product instead of a real product.
But yes I agree Skytrax ratings are a joke. LH's ratings were based on a potential cabin product instead of a real product.
Re: Hainan Airlines not 5 Star
Ziyulu wrote:But United's 3 star rating is overrated as well.
Well played!
Re: Hainan Airlines not 5 Star
Ziyulu wrote:Let's compare apples to apples. On long haul, they are similar, but on a two hour flight:
United: No free baggage, no complimentary meals, only a bag of pretzels
Hainan: Two checked bags, meals during meal time
Are you comparing United domestic with Hainan international?
Everyone gets a 3-star on SkyTrax.
Re: Hainan Airlines not 5 Star
I was actually fairly impressed with Hainan when I flew with them a few weeks ago. Good food, way more legroom than I was expecting on a 787, and an attentive crew. Maybe I just lucked out?
Re: Hainan Airlines not 5 Star
I'm not sure what makes a 5 star rating, but I'm assuming it's premium cabins - business and first class - on long haul, flagship routes. I've flown every 5 Star carrier except Hainan (and am booked on them in business class in July) and none of them stood out to me. Qatar is probably tied with Sri Lankan or Kuwait Airways as the worst airline experience I've ever had. I've flown Lufthansa long and short haul in premium cabins and would place them firmly in the "good, but not great" category (though I flew with them before they were awarded 5 stars, but only by a few weeks). Likewise I've had absolutely amazing experiences on non-5-star airlines (Turkish, Oman, TAP, China Southern and particularly Korean Air).
One-off personal experiences don't really count for much. Every airline has it's horrible and excellent days. I wholeheartedly believe that Qatar airways is worthy of a 5-star rating, but I've never personally experienced anything that would personally justify that.
I don't think economy class factors into the ratings (though it definitely should).
One-off personal experiences don't really count for much. Every airline has it's horrible and excellent days. I wholeheartedly believe that Qatar airways is worthy of a 5-star rating, but I've never personally experienced anything that would personally justify that.
I don't think economy class factors into the ratings (though it definitely should).
Re: Hainan Airlines not 5 Star
Qatar, SQ, CX still a 5 star when I flown with them last year. Sadly on my recent flight from Beijing to Shanghai with Hainan Airlines and the service is not a 5 Star, they deserve a lower mark than 5 star services and even China Southern has better service than them. I flown China Southern and their lounge were huge, clean and had good choice of food, but Hainan does not offer that. China Southern had also a great food more than Hainan does. The service with Hainan is still substandard same as Air China, China Eastern and other Chinese airline does. Maybe Southern is more better than Hainan does?
Re: Hainan Airlines not 5 Star
I wrote an article comparing the economy class of "5-star airlines", though Malaysia Airlines threw a curve ball by upgrading me to business class on the first leg at the last minute. Nonetheless, it was interesting to experience the service in the back of the plane. Here's the article if you're interested (I can't believe it was 10 years ago). http://www.kendonohue.com/articles/fivestar.pdf
Re: Hainan Airlines not 5 Star
SQ789 wrote:Qatar, SQ, CX still a 5 star when I flown with them last year. Sadly on my recent flight from Beijing to Shanghai with Hainan Airlines and the service is not a 5 Star, they deserve a lower mark than 5 star services and even China Southern has better service than them. I flown China Southern and their lounge were huge, clean and had good choice of food, but Hainan does not offer that. China Southern had also a great food more than Hainan does. The service with Hainan is still substandard same as Air China, China Eastern and other Chinese airline does. Maybe Southern is more better than Hainan does?
HU might not be 5-star material, but the general consensus is that they are significantly better than CZ.
Anecdotes like these are why I never base my judgements of airlines (or anything, for that matter) off of one experience. As dredgy said a few posts up, every airline has its horrible and excellent days. It's just that some airlines tend to have more excellent days (or vice-versa) than the rest. For example, while you are more likely than not going to have a great time flying on airlines like SQ/CX/NH/EK/GA/etc, there is a small yet not-insignificant chance that you are going to have a terrible experience. The inverse is true as well with airlines a lot of people consider terrible, like BA/UA/Kuwait/PIA/etc.
Re: Hainan Airlines not 5 Star
I flew ORD-PEK-SHA a few years ago when HNA was still new at ORD. ORD-PEK was a 787 and PEK-SHA was a 738. Service on both routes was extremely professional with a great cabin crew. The food was amazingly good and it was coach on both routes. I was shocked at how much food was served on PEK-SHA being only a 2hr flight, we were served a full long haul dinner. It was by far one of the best inflight experiences I have had.
But that was when HNA was still young and not bleeding money like they are today plus it could have been the regional differences in the crews?!
But that was when HNA was still young and not bleeding money like they are today plus it could have been the regional differences in the crews?!
Re: Hainan Airlines not 5 Star
After taking six legs of Hainan international and domestic recently I feel I can say with reasonable authority that they don't deserve 5 stars. Here's my trip report: viewtopic.php?f=9&t=1384379
The thing is you want to like them, because they clearly care about having good service, but as a non-Mandarin speaker, if you have any slightly out of the ordinary request or situation it's like running into a brick wall.
The thing is you want to like them, because they clearly care about having good service, but as a non-Mandarin speaker, if you have any slightly out of the ordinary request or situation it's like running into a brick wall.
Re: Hainan Airlines not 5 Star
Ziyulu wrote:Let's compare apples to apples. On long haul, they are similar, but on a two hour flight:
United: No free baggage, no complimentary meals, only a bag of pretzels
Hainan: Two checked bags, meals during meal time
I'm not defending United, but those are really price and market comparisons, not so much "service".
Re: Hainan Airlines not 5 Star
dtw2hyd wrote:Ziyulu wrote:Let's compare apples to apples. On long haul, they are similar, but on a two hour flight:
United: No free baggage, no complimentary meals, only a bag of pretzels
Hainan: Two checked bags, meals during meal time
Are you comparing United domestic with Hainan international?
Everyone gets a 3-star on SkyTrax.
No, I'm not. Read my sentence carefully. I said for long haul they are about the same. I'm comparing United domestic to Hainan domestic.
Re: Hainan Airlines not 5 Star
If I were to rank, United and American would be two star. Spirit, Frontier, Allegiant would be one star. Hainan would be three stars. Japan Airlines, ANA would be four stars.
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