TYCOON wrote:I had two Iberia flights cancelled within the same month due to technical issues, one from GIG-MAD and another from IBZ-PMI...so €850 in total. IB's initial response was that they were not required to do so under prevailing EU regulations, but when I pointed out to them that they were obliged to do so (with the various EU court cases as support) even then they refused and dug in... Finally, I wrote to the Spanish Civil Aviation body who responded that in their view IB was liable for the full indemnity amount. When I forwarded that, IB recognized this and said they were "in discussions" with the authorities... and waited to hear nothing back. Finally I sent a letter to the CEO of Iberia together with all supporting document, copying in the Spanish authorities, and within a few weeks from that letter, the €850 was in my bank account... I didn't use a specialized company but persevered... more out of principal that the amount... I find the U.S. carriers the most difficult to get to comply with EU regulations on their European operations... AF has always been straightforward with the indemnities... just my experience.
aviationaware wrote:US airlines are generally much more forthcoming with that.
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