JakubH wrote:MartijnNL wrote:JakubH wrote:Still cannot fathom why WOW would not rebook on KLM or Delta to AMS directly that day.
Because that last minute one way ticket would have been much more expensive than a few hotel nights in Iceland? Did your friend check the prices for one way travel from Los Angeles to Europe himself that day?
Yes. A direct one-way on KLM or Delta was around $1100. With the compensation included, it would have been in WOW's interest to rebook (but they said they did not have the technical ability anyways, so I guess that's where the problem is).
WOW Air actually uses Radixx as their PSS which I believe is the primary issue. Radixx is ticketless and if you don't issue tickets, you can't rebook a passenger onto another airline (since that would involve issuing a ticket). So there is literally a technical inability to rebook a passenger onto another airline.
Now I have seen Spirit (who also is on a ticketless reservation system) manually purchase tickets for passengers and hand out the PNR for the new booking (and telling the passenger to go check in and drop off bags with the other airline. But if you don't have agents available to retrieve passenger details (from your reservation system) and then manually use those to book a flight, then that solution isn't realistic.