Not sure how this little problem (moving a laptop bag) could escalate to two paying passengers being thrown out? That must be a standard situation for pre-arranged psychological deescalation strategies by the crew. Shouldn't it?
I think if there had been a major argument before, some of those +100 smartphones on board would have recorded it. I assume maybe the elderly man just gave him a bad look or a finger... but is this enough to remove him? Again, this Dutch FA works in a service-oriented industry which has a lot of stressed / angry customers. Obviously they don't have to cope with insults or major threatenings from passengers. But if the guy is so sensitive, he just should change jobs and move to another industry. For instance I have no patience when dealing with people, so I don't work in a customer-service industry. It is that easy. And KLM backing him, so pathetic.
In any case, I concur with other posters. My experience is that Netherlands is not a very customer-friendly country (to put it mildly) so I am not that surprised about this.
Western Hemisphere aka North, South and Central America. It is a comparatively tiny language by European standards, with just 1 country speaking it. It is of irrelevance. German, English and French rank far above Spanish in usefulness. Even Poland is approaching Spain, but they don't complain, because they managed to get over their national pride and learnt to speak a more common language.
KLM flies to all those destinations where Spanish is an official language:
- Buenos Aires
- Cartagena de Indias
- San José de Costa Rica
- Santiago de Chile
That is a bit more than the number of destinations where Polish is an official language.
Last edited by SCQ83
on Wed Nov 07, 2018 10:21 am, edited 2 times in total.