Untold numbers have this happen to them every year. Why are they not a story? Where's the outrage? I'll give you the answer. It's all in the delivery, even though the inconvenience for them is identical and for the same reasons.
No its not - its not "all in the delivery". No matter how many times you repeat your dogmatic view. Yeah, we get it - you want to know why the malfeasance of the Big Boys isn't as loudly decried (which itself is debatable, but that's not the point here).
Sun Country didn't try. Not even a little bit. They did not dispatch what were to be ferry flights to SJD and MZT (ferry because these were the last flights of the season) at all. They simply decided early, before the runways had closed that they would just strand the pax, and provide refunds.
Then they did a very, very poor job of notifying the pax. They closed their (presumably outsourced) call center/customer service at the scheduled 6pm closing time. Which of course, was already overwhelmed and unreachable for several hours. Their last remaining contact point (social media), was of course, of no help.
They cut and run on their passengers in two secondary Mexican cities and packed it in for the weekend.
That's not what normal airlines do - no matter how many times you claim.
That's not what normal businesses of any kind, that have any shred of customer service ethos do - no matter how many times you claim.
Despise the big players all you want, but they will try to improve a situation, knowing full well they cannot satisfy or accomodate everyone. Sun Country did nothing.
Part of my outrage (and I reasonably think I speak for some segment of SY loyalists), isn't that the inaction is poor, its that they have a long documented history of simply being better than this. They've been thru ups and downs, different owners, bankruptcy, strike, over decades. Yet, thru all that - they've never sh*t on their customers like this; and frankly - neither have any significant carrier in the US that I can recall.
Stop telling us that other pax on other carriers sometimes have to find their own way home. Yeah, we know that. But that wasn't because their carrier made ZERO effort, as is the case here.
It ain't the message. It ain't the delivery. It's the lack of effort, and basic regard for the people who send you their money, and give you their trust.