The annual Air Travelers in America Survey by an industry trade group found 81 percent of those questioned were satisfied with their overall travel experience. That is down from 85 percent in 2016. Overall still very good and I would say and the level of service is still strong despite the very full planes and fees for everything.
In 2017, 48 percent of Americans flew on an airline and 88 percent had taken a commercial flight in their lifetime, while in 1977, just 25 percent of Americans had taken a flight that year and only 63 percent had flown in their lifetime.
I think the biggest stat was the fact that every age group and household income level, except for those who earned over $150,000, reported taking more trips in 2017 than in 2016. The biggest leap came from those in households earning $75,000-$99,999, who took an average of 5.1 trips in 2017—up from 3.4 in 2016. For 2017 flyers, 71 percent of all trips were taken for personal reasons.
To no one's surprise, the majority of passengers who selected which airline to fly, valued affordability (price) above everything else, followed by flight schedules, reliability of on-time departure and arrival, airline seat comfort, customer service, airline frequent flier programs, quality of inflight amenities, and environmental responsibility in that order.
https://www.businesswire.com/news/home/ ... -Travelers
https://www.cnbc.com/2018/02/20/airline ... e-sky.html
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