Yeah, there is an automatic assumption that everything airlines are doing is inexcusable and evil, and dumb.
Rightfully so because the flying public knows well they are treated like cattle. After one agreed to pay published fare, well if you are not frequent flyer, no Status, not flying business, how much extra can you pay for an aisle or window seat in the last 5 rows where you will be the last to board after you have been told to step aside to make way for VIP. Then to find out there is no overhead bin space for your carry-on, and on arrival if you are lucky you will wait a half hour at the carrousel for your one piece.
Airlines created this environment to reinforce in the brain of the low fare paying passenger they better pay more next time. It does not improve efficiencies it just maximizes profits because they can do so. But they need to own up to it, instead of making misleading branding that they care. They DO NOT FREAKIN' CARE. I really do not see any difference between US3 v. Spirit except for the larger network. At least Spirit is upfront about the extra fees/nickel and dimming to get one from point A to B. Another one I like "Oh you made it to the gate 3 hours early and want to fly home early in the 3/4 loaded next flight. Pay me $$ for asking the question and I will let you know if you can Standby."
Actually, there was a good, customer service reason why that crew needed to travel. But otherwise, UAL's operation is well considered, and many new ideas have been tried since the 1950s, and if successful, they were implemented.
You still defend the indefensible. OM took responsibility for this. It was a terrible chain of event that started with an unmitigated operational failure allowed to disrupt the operation of one flight, and followed by the poor decision making and judgment of a gate agent who PUNTED to LEO with the terrible results we have witnessed.
UA website shows they have 4527 daily flights, I have not checked but I can bet that the day following this debacle many flights were cancelled/disrupted for various reasons and those did not break the bank as someone in the chain of event believed not flying the 4DH crew would have.
I understand the emotions about a guy bleeding, and it's terrible. But I don't understand how we are going to change the airline industry without making it more inefficient and overall worse for customers.
Can you clarify what would make airlines inefficient?
Unless you live in a different world, overall situation has been worst and untenable for a long time. UA3411 was just the straw that broke the camel's back. Airline got away with similar events before, thus the amazing public outrage. No news there.
The only changes likely to occur, or that ought to occur, are a couple of small details in DB procedure. That will fix this issue.
Delta seems to have been ahead of that curve, and in light of UA3411/DAO DL continue to lead with backing up their actions with higher payout for DB. SO should not be too hard to replicate. Bet the counter argument from the pack will be the usual DON'T DO IT FARE WILL GO UP.