User avatar
TK787
Topic Author
Posts: 3330
Joined: Wed Jan 04, 2006 3:43 am

Re: Turkish Aviation February 2017

Thu Feb 09, 2017 4:08 pm

Thenoflyzone wrote:
http://www.routesonline.com/news/38/airlineroute/271308/air-canada-s17-istanbul-service-changes-as-of-08feb17/



This route will more than likely disappear after the summer season.

Oh yes, if they can't fly daily in Summer, better put that beautiful bird to good use someplace else.
This might be awesome news for TK but bad news for pax. What does this do to any possibility of Turkey to get extra frequencies to Canada? We know Turkey would like more freqs and cities. YVR comes to mind.
 
User avatar
TK787
Topic Author
Posts: 3330
Joined: Wed Jan 04, 2006 3:43 am

Re: Turkish Aviation February 2017

Thu Feb 09, 2017 4:42 pm

Blizzard conditions in NYC, I have a feeling TK3 will be diverting. Circling over Connecticut at the moment, terrible conditions here; snow/wind/low visibility.
 
User avatar
LAXintl
Posts: 21109
Joined: Wed May 24, 2000 12:12 pm

Re: Turkish Aviation February 2017

Thu Feb 09, 2017 5:14 pm

TK3 diverting to IAD.
From the desert to the sea, to all of Southern California
 
User avatar
TK787
Topic Author
Posts: 3330
Joined: Wed Jan 04, 2006 3:43 am

Re: Turkish Aviation February 2017

Thu Feb 09, 2017 6:21 pm

LAXintl wrote:
TK3 diverting to IAD.

Yep, looks like the TK 332F also diverted there. Things are improving rapidly, snow pretty much stopped in the city. Things might be moving again within hours.
 
bioyuki
Posts: 130
Joined: Thu Nov 05, 2009 8:00 pm

Re: Turkish Aviation February 2017

Fri Feb 10, 2017 7:30 pm

Why is TK cancelling some SFO-IST-SFO flights in Feb?

http://www.turkishairlines.com/en-us/co ... -francisco

Date Flight No Airport of Departure Airport of Departure
25.01.2017 TK79 (IST) Istanbul Ataturk Airport 13:55 (SFO) San Francisco Intl. Airport 16:30
25.01.2017 TK80 (SFO) San Francisco Intl. Airport 18:10 (IST) Istanbul Ataturk Airport 18:05
31.01.2017 TK79 (IST) Istanbul Ataturk Airport 13:55 (SFO) San Francisco Intl. Airport 16:30
31.01.2017 TK80 (SFO) San Francisco Intl. Airport 18:10 (IST) Istanbul Ataturk Airport 18:05
06.02.2017 TK79 (IST) Istanbul Ataturk Airport 13:55 (SFO) San Francisco Intl. Airport 16:30
06.02.2017 TK80 (SFO) San Francisco Intl. Airport 18:10 (IST) Istanbul Ataturk Airport 18:05
14.02.2017 TK79 (IST) Istanbul Ataturk Airport 13:55 (SFO) San Francisco Intl. Airport 16:30
14.02.2017 TK80 (SFO) San Francisco Intl. Airport 18:10 (IST) Istanbul Ataturk Airport 18:05
21.02.2017 TK79 (IST) Istanbul Ataturk Airport 13:55 (SFO) San Francisco Intl. Airport 16:30
21.02.2017 TK80 (SFO) San Francisco Intl. Airport 18:10 (IST) Istanbul Ataturk Airport 18:05
24.02.2017 TK79 (IST) Istanbul Ataturk Airport 13:55 (SFO) San Francisco Intl. Airport 16:30
24.02.2017 TK80 (SFO) San Francisco Intl. Airport 18:10 (IST) Istanbul Ataturk Airport 18:05
Next flight: TK 80/864: SFO-IST-TLV
 
User avatar
KarelXWB
Crew
Posts: 22734
Joined: Sun Jul 15, 2012 6:13 pm

Re: Turkish Aviation February 2017

Fri Feb 10, 2017 8:56 pm

Apparently TK swapped 2 remaining 77W aircraft on order to 777F orders. Interesting that they still take brand new A330 and 777 freighters.
This server is powered by a lemon and two electrodes.
 
User avatar
LAXintl
Posts: 21109
Joined: Wed May 24, 2000 12:12 pm

Re: Turkish Aviation February 2017

Fri Feb 10, 2017 9:02 pm

bioyuki wrote:
Why is TK cancelling some SFO-IST-SFO flights in Feb?


Was covered last month. Likewise they are cancelling some other rotations like MIA, IAH, etc.

They are short widebody capacity over a 4-6 week period due planned maintenance checks. By cancelling few flights per week they free up a frame.

KarelXWB wrote:
Apparently TK swapped 2 remaining 77W aircraft on order to 777F orders. Interesting that they still take brand new A330 and 777 freighters.


If true, kinda ironic as TK agreed to 2 777F as part of the original 777 order, but they were swapped for pax frames at very late stage.
From the desert to the sea, to all of Southern California
 
User avatar
KarelXWB
Crew
Posts: 22734
Joined: Sun Jul 15, 2012 6:13 pm

Re: Turkish Aviation February 2017

Fri Feb 10, 2017 9:12 pm

LAXintl wrote:
KarelXWB wrote:
Apparently TK swapped 2 remaining 77W aircraft on order to 777F orders. Interesting that they still take brand new A330 and 777 freighters.


If true, kinda ironic as TK agreed to 2 777F as part of the original 777 order, but they were swapped for pax frames at very late stage.


Boeing's order book last month showed 3 outstanding 77W orders. Today it shows 1 outstanding 77W order, and 2 outstanding 777F orders.
This server is powered by a lemon and two electrodes.
 
bioyuki
Posts: 130
Joined: Thu Nov 05, 2009 8:00 pm

Re: Turkish Aviation February 2017

Fri Feb 10, 2017 9:13 pm

LAXintl wrote:
bioyuki wrote:
Was covered last month. Likewise they are cancelling some other rotations like MIA, IAH, etc.

They are short widebody capacity over a 4-6 week period due planned maintenance checks. By cancelling few flights per week they free up a frame.


As a pax flying in TK for the first time this seems really old when there's a brand new 77W sitting in PAE that they could operate, instead of cancelling numerous long haul, high volume flights.
Next flight: TK 80/864: SFO-IST-TLV
 
User avatar
EvrenErdem
Posts: 42
Joined: Fri Oct 28, 2016 9:00 am

Re: Turkish Aviation February 2017

Sat Feb 11, 2017 7:55 pm

KarelXWB wrote:
LAXintl wrote:
KarelXWB wrote:
Apparently TK swapped 2 remaining 77W aircraft on order to 777F orders. Interesting that they still take brand new A330 and 777 freighters.


If true, kinda ironic as TK agreed to 2 777F as part of the original 777 order, but they were swapped for pax frames at very late stage.


Boeing's order book last month showed 3 outstanding 77W orders. Today it shows 1 outstanding 77W order, and 2 outstanding 777F orders.


What does it mean? does It mean that TK will get one 777-300ER instead of three and the other two will be 777F?
So there will be 33 777W and 2 777F in total, is that right?
 
User avatar
mafaky
Posts: 266
Joined: Tue Oct 13, 2015 9:04 am

Re: Turkish Aviation February 2017

Sat Feb 11, 2017 9:56 pm

EvrenErdem wrote:
What does it mean? does It mean that TK will get one 777-300ER instead of three and the other two will be 777F?
So there will be 33 777W and 2 777F in total, is that right?


Yes that's the way it looks, as of today. The sole 777-300ER currently grounded at PAE (the TC-LJK) will be the last pax 777 TK will be receiving. Expect the 777F's only by mid 2018, if not later. The 777-300ER fleet will rise to 33 upon the arrival of this TC-LJK; but the lease terms for the three ex-Kenya frames will end by mid 2020 or so...
A veteran Electronics & Communications Engineer from Istanbul-Turkey, highly interested in civil and military aviation.
 
User avatar
EvrenErdem
Posts: 42
Joined: Fri Oct 28, 2016 9:00 am

Re: Turkish Aviation February 2017

Sun Feb 12, 2017 8:20 pm

mafaky wrote:
Yes that's the way it looks, as of today. The sole 777-300ER currently grounded at PAE (the TC-LJK) will be the last pax 777 TK will be receiving. Expect the 777F's only by mid 2018, if not later. The 777-300ER fleet will rise to 33 upon the arrival of this TC-LJK; but the lease terms for the three ex-Kenya frames will end by mid 2020 or so...


It's really interesting. As it seems TK is going to have lots of Airbus aircrafts in the fleet. It doesn't buy any 787, which is a sad thing for me, and now 77W's become 777F's...
If I know wrong, please correct my knowledge, new 737Max that TK bought are going to replace with B738s. So, in general, number of 737 will not change. However there are many A321 in TK order's book and we will see so many Airbus aircrafts...
 
stylo777
Posts: 2046
Joined: Mon Feb 13, 2006 7:32 pm

Re: Turkish Aviation February 2017

Sun Feb 12, 2017 9:08 pm

Does anyone seriously know how airlines like Tailwind or Freebird survive in winter?
 
User avatar
KarelXWB
Crew
Posts: 22734
Joined: Sun Jul 15, 2012 6:13 pm

Re: Turkish Aviation February 2017

Mon Feb 13, 2017 1:04 pm

Another ex-Skymark A333 has been delivered.

Airbus A330 -343 1635 TC-LOF Turkish Airlines delivery 10feb17 ZRH-IST ex EI-FMH
This server is powered by a lemon and two electrodes.
 
User avatar
mercure1
Posts: 3190
Joined: Sun Jul 13, 2008 5:13 am

Re: Turkish Aviation February 2017

Mon Feb 13, 2017 6:29 pm

I see Air Serbia will end Istanbul service in March. Per press, airline says route has "under performed" since launched in 2014.
 
User avatar
LAXintl
Posts: 21109
Joined: Wed May 24, 2000 12:12 pm

Re: Turkish Aviation February 2017

Mon Feb 13, 2017 6:40 pm

I think its impossible for JU to compete against 3 Turkish carriers in the market. JU could not even maintain the scheduled A319 but downgauged to ATR on the route somedays.
I heard JU could codeshare with AtlasGlobal but I have not seen a confirmation on this.
From the desert to the sea, to all of Southern California
 
User avatar
Yakamoz
Posts: 363
Joined: Thu Nov 15, 2012 7:30 pm

Re: Turkish Aviation February 2017

Mon Feb 13, 2017 7:24 pm

stylo777 wrote:
Does anyone seriously know how airlines like Tailwind or Freebird survive in winter?


Well, difficult times for them. Freebird has wet-leased 3 A320 to Vietnam, 1-2 are in maintenance, other ones are flying.

Tailwind has some financial problems. I have heard lessor has kidnapped the 2 B737-800 because they do not pay.

I'm very interested in the future of Borajet.
 
User avatar
LAXintl
Posts: 21109
Joined: Wed May 24, 2000 12:12 pm

Re: Turkish Aviation February 2017

Mon Feb 13, 2017 9:19 pm

Regarding Freebird, remember its owned by Gozen Aviation, so its parent has multiple other revenue streams. Though as mentioned above Freebird does ACMI leasing during low season, so this helps keep aircraft busy and generating revenue.
From the desert to the sea, to all of Southern California
 
leftyboarder
Posts: 800
Joined: Sun Apr 13, 2008 3:38 pm

Re: Turkish Aviation February 2017

Mon Feb 13, 2017 9:34 pm

TK reported a 12% drop in Jan 2017 traffic yoy, from 4.7m to 4.1m. I think it's a good guess to say that even last year might look bright compared to this. Let's hope not, but with the way Turkey's image is going, I fear it might.
 
User avatar
EvrenErdem
Posts: 42
Joined: Fri Oct 28, 2016 9:00 am

Re: Turkish Aviation February 2017

Tue Feb 14, 2017 9:56 pm

Net profit/loss in 2016; -6.535.121.777,00 TL , approximately 1.8 billion dollar loss for Turkish Airlines :((((
 
User avatar
OA260
Posts: 21669
Joined: Thu Nov 30, 2006 8:50 pm

Re: Turkish Aviation February 2017

Tue Feb 14, 2017 9:58 pm

EvrenErdem wrote:
Net profit/loss in 2016; -6.535.121.777,00 TL , approximately 1.8 billion dollar loss for Turkish Airlines :((((


:o :o Where did that figure come from is it in a press release? Shocking.
 
User avatar
KarelXWB
Crew
Posts: 22734
Joined: Sun Jul 15, 2012 6:13 pm

Re: Turkish Aviation February 2017

Tue Feb 14, 2017 9:59 pm

That's less than some had expected.
This server is powered by a lemon and two electrodes.
 
User avatar
EvrenErdem
Posts: 42
Joined: Fri Oct 28, 2016 9:00 am

Re: Turkish Aviation February 2017

Tue Feb 14, 2017 10:03 pm

OA260 wrote:

:o :o Where did that figure come from is it in a press release? Shocking.


it's from TK's Provisional tax declaration (I hope it is correct word, I translated it on google)
 
User avatar
LAXintl
Posts: 21109
Joined: Wed May 24, 2000 12:12 pm

Re: Turkish Aviation February 2017

Tue Feb 14, 2017 10:07 pm

If its a tax statement it likely includes various non-cash charges, and not a true P&L statement.

THY stock has continued to climb on the BIST over the last month including today, so it seems the market is not too concerned.
From the desert to the sea, to all of Southern California
 
User avatar
mercure1
Posts: 3190
Joined: Sun Jul 13, 2008 5:13 am

Re: Turkish Aviation February 2017

Tue Feb 14, 2017 11:26 pm

Per investor calendar - 2016 numbers to be released on March 8, 2017.
 
User avatar
juliuswong
Posts: 95
Joined: Wed Dec 14, 2016 3:22 am

Re: Turkish Aviation February 2017

Wed Feb 15, 2017 12:54 am

Hi everyone, I would like to thank every one of you for your outstanding contribution for Turkish Aviation threads. So much knowledge and information I have learnt from all of you. I have been lurking here for quite sometime, would like to see if I can contribute in near future.

Btw, does anyone has the LOPA for the ex-Skymark Airlines A333? Looks like they are much more premium heavy compared to TK-owned A333.
 
bioyuki
Posts: 130
Joined: Thu Nov 05, 2009 8:00 pm

Re: Turkish Aviation February 2017

Wed Feb 15, 2017 1:33 am

Honest question, how does TK operate as one of Europe's largest airlines?

Their 'new' website has been broken for weeks, and the old website doesn't have basic functionality. I can't select seats, enter my email/phone number to receive alerts, or update my passport or other travel information. It's like going back to the stone ages. I haven't even flown them yet, but in my head I've already crossed them off the list of carriers I'm willing to fly in the future...

Behold, the Turkish's new Airbus 77B, with a 1-1-1 business class :sarcastic:

Image
Next flight: TK 80/864: SFO-IST-TLV
 
MalevTU134
Posts: 412
Joined: Tue Oct 11, 2016 8:04 pm

Re: Turkish Aviation February 2017

Wed Feb 15, 2017 2:09 am

bioyuki wrote:
Honest question, how does TK operate as one of Europe's largest airlines?

Their 'new' website has been broken for weeks, and the old website doesn't have basic functionality. I can't select seats, enter my email/phone number to receive alerts, or update my passport or other travel information. It's like going back to the stone ages. I haven't even flown them yet, but in my head I've already crossed them off the list of carriers I'm willing to fly in the future...

Behold, the Turkish's new Airbus 77B, with a 1-1-1 business class :sarcastic:

Image


...and still, you haven't yet met their "charming" ground staff at IST (and some other stations as well)... Cross your fingers you don't need their "help" to rebook, or anything else, for that matter.

I have said here before, and been told that it's nonsense, that TK is mismanaged. Sure, you can keep up an image for a while, even win some awards, grow through aggressive investments, show profits, become Europe's biggest, fly to the most international destinations...but in the long run, you need consistent quality all around, in order to keep high-yielding premium customers coming back. Offer a great experience without any bitter details or a bad taste that stays with you after the trip. That's what has made LH, SQ, CX and others successful for decades. TK has problems, but also lots of potential, of course, to join this group of long-term successful airlines. The problems in quality are not insurmountable, but I see no advance being made for the moment. Sure, Turkey is in a dire situation, but these should be the times when every single customer is taken even better care of, to keep his or her business.

And before someone says the new airport will solve problems, please ponder on how many people will actively book away from TK in order NOT to fly into Erdogan International Airport...
 
User avatar
LAXintl
Posts: 21109
Joined: Wed May 24, 2000 12:12 pm

Re: Turkish Aviation February 2017

Wed Feb 15, 2017 3:18 am

IATA inhouse news letter has interview with Mrs Funda Ocak DHMI(national airport authority) director general from event held last week in Turkey.

Some interesting comments.

o Turkish domestic market has been a global growth leader in thanks to positive government policies - In 2003 domestic passenger volume was 9 Million by 2016 it reached 102 Million!
o DHMI looking to manage airports overseas and establish a "global brand" making use of its broad knowledge in developing and operating airports. Particular market focus is Eastern Europe, Africa, MidEast and Asian markets
o Currently 23,000, and by summer 30,000 workers will be involved with the 3rd airport.
o Has started training for ATC staff to be assigned for 3rd airport including use of simulators
o Many foreign companies involved in 3rd airport to share their expertise and global best practices
o Due concerns for migrating bird patterns, the 3rd airport will utilize various technologies including special radars to identify bird swarms, and also acoustical sound systems to scare them.
o Much money is being spent on state of the art security equipment - TL 675mil has been allocated with deliveries in time for 2018.
o Seeing strong interest by foreign companies in "world class" facilities at 3rd airport. DHL already committed to operating a sorting hub with EUR 60mil investment in own facilities. Others logistic firms like Amazon looking at establishing regional fulfillment center.
o IST will NOT close once 3rd airport opens - a "section" will be retained to utilize for general aviation, cargo, flight training, and maintenance facilities. Ultimate long term fate of airport will be decided later.
o Record January snow fall cost DHMI TL 3.5mil in overtime for 432 staff
o Optimistic for 2017. Sees strong demand returning from the influential Russia market.

=
From the desert to the sea, to all of Southern California
 
User avatar
EvrenErdem
Posts: 42
Joined: Fri Oct 28, 2016 9:00 am

Re: Turkish Aviation February 2017

Wed Feb 15, 2017 9:39 am

mercure1 wrote:
Per investor calendar - 2016 numbers to be released on March 8, 2017.

LAXintl wrote:
If its a tax statement it likely includes various non-cash charges, and not a true P&L statement.

THY stock has continued to climb on the BIST over the last month including today, so it seems the market is not too concerned.


So this is temporary tax statement for tax administration.
TK probably has between 1,5 - 2,5 billion TL loss in 2016, in my opinion.
Anyway, we will see when real one realese.
 
User avatar
LAXintl
Posts: 21109
Joined: Wed May 24, 2000 12:12 pm

Re: Turkish Aviation February 2017

Wed Feb 15, 2017 4:06 pm

Onur Air launches big push for scheduled routes to Russia.

Effective March 26
IST - Grozny

Eff April 28
AYT - Chelyabinsk
AYT - Kaliningrad
AYT - Kazan
AYT - Moscow
AYT - Perm
AYT - Rostov
AYT - Samara
AYT - St. Petersburg
AYT - Yekaterinburg

Eff May 1st
IST - Chelyabinsk
IST - Moscow
IST - Nizhny
IST - Novgorod
IST - Samara
IST - Volgograd

http://www.aviator.aero/press_releases/33055

=
From the desert to the sea, to all of Southern California
 
User avatar
OA260
Posts: 21669
Joined: Thu Nov 30, 2006 8:50 pm

Re: Turkish Aviation February 2017

Wed Feb 15, 2017 4:39 pm

LAXintl wrote:
Onur Air launches big push for scheduled routes to Russia.

AYT - Chelyabinsk
AYT - Kaliningrad
AYT - Kazan
AYT - Moscow
AYT - Perm
AYT - Rostov
AYT - Samara
AYT - St. Petersburg
AYT - Yekaterinburg



That will be welcome news ( of sorts ) to the hoteliers and tourism industry in AYT. Any tourism generated is helpful even if they are not as lucrative as Western European tourists.
 
Thenoflyzone
Posts: 2443
Joined: Sun Jan 07, 2001 4:42 am

Re: Turkish Aviation February 2017

Fri Feb 17, 2017 12:42 am

Seems AC has cancelled YYZ-IST indefinitely.
us Air Traffic Controllers have a good record, we haven't left one up there yet !!
 
User avatar
KarelXWB
Crew
Posts: 22734
Joined: Sun Jul 15, 2012 6:13 pm

Re: Turkish Aviation February 2017

Fri Feb 17, 2017 10:02 am

Another ex-Skymark A333 will arrive at ZRH today, for conversion into TK standard:

Airbus A330 -343 1554 EI-FSD Intrepid Avn Partners ferried 16-17feb17 MZJ-BGR-ZRH, for Turkish Airlines ex N116NT
This server is powered by a lemon and two electrodes.
 
jmmadrid
Posts: 86
Joined: Sat Aug 27, 2016 4:00 pm

Re: Turkish Aviation February 2017

Fri Feb 17, 2017 11:47 am

A friend of mine is planning a trip to Seychelles with his wife in late March. He was doubting between flying Ethiopian (the cheapest), Turkish (second cheapest) and Qatar (more expensive but shortest layover). His first decision was to choose Ehiopian but I convinced him to choose Turkish instead. Two days later he received an email saying that the times of their flights had been changed and offered a new itinerary with a 10-hour layover in IST both ways. He was also given the option to receive a refund, which he accepted. To his surprise, he was told that the refund will take...... 3 MONTHS! ...... My friend calls this a 0% interest compulsory loan and he's not happy about it because those 2000 pounds account for a big proportion of his budget. He could not cancel the hotel that had already been paid for, so he had to fork out another 2500 pounds and purchase new tickets with Qatar.

I´m aware that Turkish are neither the first nor the sole airline to change their itineraries, nothing wrong with this, but requiring 3 months to process a refund of tickets paid with a credit card two days ago is insulting.
 
MalevTU134
Posts: 412
Joined: Tue Oct 11, 2016 8:04 pm

Re: Turkish Aviation February 2017

Fri Feb 17, 2017 12:34 pm

jmmadrid wrote:
A friend of mine is planning a trip to Seychelles with his wife in late March. He was doubting between flying Ethiopian (the cheapest), Turkish (second cheapest) and Qatar (more expensive but shortest layover). His first decision was to choose Ehiopian but I convinced him to choose Turkish instead. Two days later he received an email saying that the times of their flights had been changed and offered a new itinerary with a 10-hour layover in IST both ways. He was also given the option to receive a refund, which he accepted. To his surprise, he was told that the refund will take...... 3 MONTHS! ...... My friend calls this a 0% interest compulsory loan and he's not happy about it because those 2000 pounds account for a big proportion of his budget. He could not cancel the hotel that had already been paid for, so he had to fork out another 2500 pounds and purchase new tickets with Qatar.

I´m aware that Turkish are neither the first nor the sole airline to change their itineraries, nothing wrong with this, but requiring 3 months to process a refund of tickets paid with a credit card two days ago is insulting.

Welcome to TK customer care. As long as you're onboard one of their planes or in their lounges, service is usually between good and fabulous. Anything else is usually between pathetic and horrendous. It really feels like two separate companies or organisations. This, as I have stated earlier, is one if TK's big problems. I suppose they have lost your friend and his wife, maybe you and a few acquaintances as well, as customers forever...and over an administrative thing that just shouldn't be an issue. Of course there is no reason why this should take 3 months. Having said that, and looking at it from a strictly legal point of view, they had no obligation to offer a refund for a schedule change, but did so anyway. It's not all bad, after all...
 
jmmadrid
Posts: 86
Joined: Sat Aug 27, 2016 4:00 pm

Re: Turkish Aviation February 2017

Fri Feb 17, 2017 1:07 pm

MalevTU134 wrote:
from a strictly legal point of view, they had no obligation to offer a refund for a schedule change, but did so anyway. It's not all bad, after all...


Are you sure there's no legal obligation? If I buy a ticket for 10 am and you change it to 8pm and instead of a 2 hour layover in IST now you offer me a 10 hour layover, well, this is simply not what I originally wanted nor purchased. It's like buying a washing machine in the shop and being sent home a dishwasher :)

I've seen much less radical changes of schedule by Norwegian and Ryanair and in both cases they offered a refund and did it within a few days.
 
Thenoflyzone
Posts: 2443
Joined: Sun Jan 07, 2001 4:42 am

Re: Turkish Aviation February 2017

Fri Feb 17, 2017 1:08 pm

jmmadrid wrote:
A friend of mine is planning a trip to Seychelles with his wife in late March. He was doubting between flying Ethiopian (the cheapest), Turkish (second cheapest) and Qatar (more expensive but shortest layover). His first decision was to choose Ehiopian but I convinced him to choose Turkish instead. Two days later he received an email saying that the times of their flights had been changed and offered a new itinerary with a 10-hour layover in IST both ways. He was also given the option to receive a refund, which he accepted. To his surprise, he was told that the refund will take...... 3 MONTHS! ...... My friend calls this a 0% interest compulsory loan and he's not happy about it because those 2000 pounds account for a big proportion of his budget. He could not cancel the hotel that had already been paid for, so he had to fork out another 2500 pounds and purchase new tickets with Qatar.

I´m aware that Turkish are neither the first nor the sole airline to change their itineraries, nothing wrong with this, but requiring 3 months to process a refund of tickets paid with a credit card two days ago is insulting.


It's all your fault. Suggesting Turkish...... :stirthepot:
us Air Traffic Controllers have a good record, we haven't left one up there yet !!
 
MalevTU134
Posts: 412
Joined: Tue Oct 11, 2016 8:04 pm

Re: Turkish Aviation February 2017

Fri Feb 17, 2017 1:22 pm

jmmadrid wrote:
MalevTU134 wrote:
from a strictly legal point of view, they had no obligation to offer a refund for a schedule change, but did so anyway. It's not all bad, after all...


Are you sure there's no legal obligation? If I buy a ticket for 10 am and you change it to 8pm and instead of a 2 hour layover in IST now you offer me a 10 hour layover, well, this is simply not what I originally wanted nor purchased. It's like buying a washing machine in the shop and being sent home a dishwasher :)

I've seen much less radical changes of schedule by Norwegian and Ryanair and in both cases they offered a refund and did it within a few days.


100% sure. It says so in the Terms of Carriage in your ticket. They can rebook you for, say, 4 days later, and you still have no legal right to a refund. A ticket is basically a contract where the airline is obliged to make its best endeavour to take you from A to B, but the time and date is not contractually binding for the airline in any way. So, a rescheduling of your flights does not entitle you to a refund. Now, many, if not most, airlines do offer you a refund in these cases, but they are in no way obliged to do so.
 
User avatar
TK787
Topic Author
Posts: 3330
Joined: Wed Jan 04, 2006 3:43 am

Re: Turkish Aviation February 2017

Fri Feb 17, 2017 1:42 pm

O ordered a jacket online from Filson, 9 days later they emailed me saying they are sold out of the item, and I should get a refund in 10 days. Wow, even in the good old USA. 19 days :)
 
globetrotter94
Posts: 8
Joined: Mon Oct 31, 2016 5:05 am

Re: Turkish Aviation February 2017

Fri Feb 17, 2017 7:00 pm

MalevTU134 wrote:
jmmadrid wrote:
A friend of mine is planning a trip to Seychelles with his wife in late March. He was doubting between flying Ethiopian (the cheapest), Turkish (second cheapest) and Qatar (more expensive but shortest layover). His first decision was to choose Ehiopian but I convinced him to choose Turkish instead. Two days later he received an email saying that the times of their flights had been changed and offered a new itinerary with a 10-hour layover in IST both ways. He was also given the option to receive a refund, which he accepted. To his surprise, he was told that the refund will take...... 3 MONTHS! ...... My friend calls this a 0% interest compulsory loan and he's not happy about it because those 2000 pounds account for a big proportion of his budget. He could not cancel the hotel that had already been paid for, so he had to fork out another 2500 pounds and purchase new tickets with Qatar.

I´m aware that Turkish are neither the first nor the sole airline to change their itineraries, nothing wrong with this, but requiring 3 months to process a refund of tickets paid with a credit card two days ago is insulting.

Welcome to TK customer care. As long as you're onboard one of their planes or in their lounges, service is usually between good and fabulous. Anything else is usually between pathetic and horrendous. It really feels like two separate companies or organisations. This, as I have stated earlier, is one if TK's big problems. I suppose they have lost your friend and his wife, maybe you and a few acquaintances as well, as customers forever...and over an administrative thing that just shouldn't be an issue. Of course there is no reason why this should take 3 months. Having said that, and looking at it from a strictly legal point of view, they had no obligation to offer a refund for a schedule change, but did so anyway. It's not all bad, after all...


Not that everyone would want to avail of this, but doesn't TK also offer free tours of Istanbul for layovers of 10 hours or longer?
 
mict
Posts: 168
Joined: Wed Feb 09, 2011 10:19 pm

Re: Turkish Aviation February 2017

Fri Feb 17, 2017 9:57 pm

Although it's outrageously long, I have been quoted pretty similar refund times at other airlines / OTA. 8 to 12 weeks at Orbitz for example.
I am waiting for a refund from AZ right now and it's been 7+ weeks, still nothing.
 
User avatar
TK787
Topic Author
Posts: 3330
Joined: Wed Jan 04, 2006 3:43 am

Re: Turkish Aviation February 2017

Sat Feb 18, 2017 4:23 pm

globetrotter94 wrote:
MalevTU134 wrote:
jmmadrid wrote:
A friend of mine is planning a trip to Seychelles with his wife in late March. He was doubting between flying Ethiopian (the cheapest), Turkish (second cheapest) and Qatar (more expensive but shortest layover). His first decision was to choose Ehiopian but I convinced him to choose Turkish instead. Two days later he received an email saying that the times of their flights had been changed and offered a new itinerary with a 10-hour layover in IST both ways. He was also given the option to receive a refund, which he accepted. To his surprise, he was told that the refund will take...... 3 MONTHS! ...... My friend calls this a 0% interest compulsory loan and he's not happy about it because those 2000 pounds account for a big proportion of his budget. He could not cancel the hotel that had already been paid for, so he had to fork out another 2500 pounds and purchase new tickets with Qatar.

I´m aware that Turkish are neither the first nor the sole airline to change their itineraries, nothing wrong with this, but requiring 3 months to process a refund of tickets paid with a credit card two days ago is insulting.

Welcome to TK customer care. As long as you're onboard one of their planes or in their lounges, service is usually between good and fabulous. Anything else is usually between pathetic and horrendous. It really feels like two separate companies or organisations. This, as I have stated earlier, is one if TK's big problems. I suppose they have lost your friend and his wife, maybe you and a few acquaintances as well, as customers forever...and over an administrative thing that just shouldn't be an issue. Of course there is no reason why this should take 3 months. Having said that, and looking at it from a strictly legal point of view, they had no obligation to offer a refund for a schedule change, but did so anyway. It's not all bad, after all...


Not that everyone would want to avail of this, but doesn't TK also offer free tours of Istanbul for layovers of 10 hours or longer?

Yes. Last year I was offered one, even for shorter layover there was a half day tour. IIRC, TK also offers rooms to sleep in at the airport. Not too many rooms,but they do offer. Even some at the TK/Star Gold lounge.
 
User avatar
RobK
Posts: 3318
Joined: Mon Sep 06, 2004 1:43 pm

Re: Turkish Aviation February 2017

Sat Feb 18, 2017 4:47 pm

TC-LJK has been moved and is now being prepared for first flight at PAE soon.
 
User avatar
TK787
Topic Author
Posts: 3330
Joined: Wed Jan 04, 2006 3:43 am

Re: Turkish Aviation February 2017

Sat Feb 18, 2017 11:35 pm

Since I switched to TK and Star Alliance from DL 2 years ago I have been flying UA domestically in the US. I wanted to share a flight experience with DL from last week. This was a day after the snow storm in the NorthEast and 3500 flight were cancelled, DL cancelled around 300 at JFK. My flight was 8am the next day JFK-FLL. I was offered a $1000 to take a later flight since the flight was overbooked, I declined. We pushed back a bit late. From what I can see, they loaded and offloaded the front cargo hold with pax bags and moved to another section which I could not see. The weather was below freezing outside and the icy work areas making everything difficult. But it was a breezy, beautiful sunny day and tons of overbooked flights at JFK. Finally we got pushed back. 1/2 hour later the captain says, we have to be pushed back further, since the Korean 380 can not make its turn, another 1/2 hour passed.
From what I can see, no urgency, no planning, laziness....By the time we started our engines, #1 engine had a problem and we had to go back to another gate, it took another 1/2 hour going back to the gate, taking the total wrong way back. By the time we got to the gate it was 3 hrs later and pax were given the choice to exit the plane and roam around the gate area. Full flight/lot of elderly folks, some kids, all hungry now took the option, almost the whole plane. But they were told to leave the plane with personal belongings. A total de-planement. And some folks just left the plane and did not come back and standby pax took their place. Finally engine parts replaced, pax reboarded and we left 5 hour late for Florida. I was planning on arriving and sitting by the pool but ended up late pretty much going to dinner. For the most part, pax were pretty civil and no complaints.
Two days later I got an email from DL saying they are sorry about the flight delay, and wanted me to answer a SINGLE survey question:
"How likely are you to recommend Delta Air Lines to others?" (Options from 1-5; 1 being Definitely Will Not-5 Definitely Will)
Pretty Lame if you ask me, 5 hours of my day spent on the tarmac, NOT due to weather, but due to bad management of the situation by DL.
My return flight was awesome by the way. 100%full, on time. Great service on board, everything worked flawlessly on this 25.2 year old MD-88. :)
 
User avatar
mafaky
Posts: 266
Joined: Tue Oct 13, 2015 9:04 am

Re: Turkish Aviation February 2017

Sun Feb 19, 2017 8:51 am

KarelXWB wrote:
Another ex-Skymark A333 will arrive at ZRH today, for conversion into TK standard:

Airbus A330 -343 1554 EI-FSD Intrepid Avn Partners ferried 16-17feb17 MZJ-BGR-ZRH, for Turkish Airlines ex N116NT


Well, it looks like it hasn't made it to ZRH, yet. That bird seems to have landed to Bangor International (BGR), in Maine, USA on the 16th. Most probably for e-fuelling prior to crossing the Atlantic. But hasn't taken off, since then... :cry:
A veteran Electronics & Communications Engineer from Istanbul-Turkey, highly interested in civil and military aviation.
 
User avatar
Yakamoz
Posts: 363
Joined: Thu Nov 15, 2012 7:30 pm

Re: Turkish Aviation February 2017

Sun Feb 19, 2017 9:49 am

mafaky wrote:
KarelXWB wrote:
Another ex-Skymark A333 will arrive at ZRH today, for conversion into TK standard:

Airbus A330 -343 1554 EI-FSD Intrepid Avn Partners ferried 16-17feb17 MZJ-BGR-ZRH, for Turkish Airlines ex N116NT


Well, it looks like it hasn't made it to ZRH, yet. That bird seems to have landed to Bangor International (BGR), in Maine, USA on the 16th. Most probably for e-fuelling prior to crossing the Atlantic. But hasn't taken off, since then... :cry:


Landed last Friday afternoon in ZRH.
 
User avatar
TK787
Topic Author
Posts: 3330
Joined: Wed Jan 04, 2006 3:43 am

Re: Turkish Aviation February 2017

Sun Feb 19, 2017 1:37 pm

Pegasus numbers for January; yoy pax numbers up 4.2%, load factor is up 1%. Both international and domestic numbers are better for Jan 17. This makes the Jan. numbers for TK even more troubling.
http://www.airkule.com/haber/8203-PEGAS ... LADI/26202 (Turkis only)
 
User avatar
EvrenErdem
Posts: 42
Joined: Fri Oct 28, 2016 9:00 am

Re: Turkish Aviation February 2017

Sun Feb 19, 2017 1:39 pm

According to one of Turkish aviation website, TK agreed with Atlas Air for a wet-leased Boeing 747 cargo and it will start flying for TK in next a couple of days.
http://www.kokpit.aero/thy-atlas-air-b747-kiralama (it's Turkish)

And also, same website says that AtlasJet (Turkish company) wants to lease 3 Airbus 330-200 from TK for summer season. And AtlasJet plans to use them in their Turkey - Russia flights;
http://www.kokpit.aero/thy-330-200-kiralayacak (it's Turkish)
 
User avatar
OA260
Posts: 21669
Joined: Thu Nov 30, 2006 8:50 pm

Re: Turkish Aviation February 2017

Sun Feb 19, 2017 1:58 pm

TK787 wrote:
Pegasus numbers for January; yoy pax numbers up 4.2%, load factor is up 1%. Both international and domestic numbers are better for Jan 17. This makes the Jan. numbers for TK even more troubling.
http://www.airkule.com/haber/8203-PEGAS ... LADI/26202 (Turkis only)


Do you think that Pegasus will eat more into TK routes with their LCC model? Maybe Turks will become a lot more cost driven then they already are and will start looking for no frills more and more.

Popular Searches On Airliners.net

Top Photos of Last:   24 Hours  •  48 Hours  •  7 Days  •  30 Days  •  180 Days  •  365 Days  •  All Time

Military Aircraft Every type from fighters to helicopters from air forces around the globe

Classic Airliners Props and jets from the good old days

Flight Decks Views from inside the cockpit

Aircraft Cabins Passenger cabin shots showing seat arrangements as well as cargo aircraft interior

Cargo Aircraft Pictures of great freighter aircraft

Government Aircraft Aircraft flying government officials

Helicopters Our large helicopter section. Both military and civil versions

Blimps / Airships Everything from the Goodyear blimp to the Zeppelin

Night Photos Beautiful shots taken while the sun is below the horizon

Accidents Accident, incident and crash related photos

Air to Air Photos taken by airborne photographers of airborne aircraft

Special Paint Schemes Aircraft painted in beautiful and original liveries

Airport Overviews Airport overviews from the air or ground

Tails and Winglets Tail and Winglet closeups with beautiful airline logos