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fsx98
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Posts: 317
Joined: Sun Oct 12, 2008 11:57 am

502 Server Error

Thu Oct 11, 2018 2:33 pm

I've been getting this plain white webpage with the following message at some point for a couple of days while browsing a.net:


"Error: Server Error

The server encountered a temporary error and could not complete your request.
Please try again in 30 seconds."


Is anyone else getting the same message or experiencing the same issue on a.net?
Aviation junkie + computer expert!
 
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atcsundevil
Moderator
Posts: 2865
Joined: Sat Mar 20, 2010 12:22 pm

Re: 502 Server Error

Thu Oct 11, 2018 2:42 pm

fsx98 wrote:
I've been getting this plain white webpage with the following message at some point for a couple of days while browsing a.net:


"Error: Server Error

The server encountered a temporary error and could not complete your request.
Please try again in 30 seconds."


Is anyone else getting the same message or experiencing the same issue on a.net?

Some people have been reporting the site being slow, so that may be it. The developers are aware and I believe they're working on it.
 
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fsx98
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Posts: 317
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Re: 502 Server Error

Thu Oct 11, 2018 2:57 pm

That's what I have thought as well; sometimes the page responds slowly and is successfully loaded afterwards but other times, it would respond slowly and then gives me the error message.
Aviation junkie + computer expert!
 
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janders
Posts: 466
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Re: 502 Server Error

Thu Oct 11, 2018 3:51 pm

Site this morning appears very sluggish with multiple time-outs.
"We make war that we may live in peace." -- Aristotle
 
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RobK
Posts: 3479
Joined: Mon Sep 06, 2004 1:43 pm

Re: 502 Server Error

Thu Oct 11, 2018 4:55 pm

Site has been really slow for weeks but today it's just been 502 after 502 after 502. Could the owners please put some money in the meter, thanks. Took me 11 attemps just to get this post to go through.

Website wrote:
Error: Server Error
The server encountered a temporary error and could not complete your request.
Please try again in 30 seconds.
 
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AC02
Posts: 14
Joined: Mon Feb 01, 2016 11:20 pm

Re: 502 Server Error

Thu Oct 11, 2018 10:51 pm

Same here in Canada, got a lot of 500/502 errors these days when visiting Airliners.net.
 
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Runway28L
Posts: 1046
Joined: Wed Sep 20, 2017 7:35 pm

Re: 502 Server Error

Fri Oct 12, 2018 7:45 pm

Been getting this message on-and-off throughout the past 2 days. Happens when I refresh a page or click a link.

Image
Greetings from KPIT! Check out my photos here: http://www.airliners.net/search?user=45 ... teAccepted
 
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PanAm_DC10
Community Manager
Posts: 3937
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Re: 502 Server Error

Fri Oct 12, 2018 8:50 pm

Hi All

We had a server issue and we hope it'd resolved but I have informed the developers and hopefully they can look into the matter for you all. Sorry for the inconvenience.

Paul
Ask the impossible to achieve the best possible
 
DEKRC
Posts: 8
Joined: Wed May 13, 2015 8:18 pm

Re: 502 Server Error

Sat Oct 13, 2018 9:24 am

There´s also a problem to upload the pics. I have to try it for several times (>10) until there is a successful submission
 
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aantunes
Posts: 3
Joined: Sat Jan 22, 2005 11:03 am

Re: 502 Server Error

Sat Oct 13, 2018 4:32 pm

DEKRC wrote:
There´s also a problem to upload the pics. I have to try it for several times (>10) until there is a successful submission


Yes, can´t load the photo on the Upload Page.
 
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fsx98
Topic Author
Posts: 317
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Re: 502 Server Error

Sat Oct 13, 2018 4:33 pm

DEKRC wrote:
There´s also a problem to upload the pics. I have to try it for several times (>10) until there is a successful submission


I'm also experiencing this same issue as of last night. Took me at least two tries to successfully submit my photo.
Aviation junkie + computer expert!
 
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PanAm_DC10
Community Manager
Posts: 3937
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Re: 502 Server Error

Sat Oct 13, 2018 8:56 pm

Hi All

Thanks for reporting the problems you're experiencing. The developers are currently restarting the servers to see if that will resolve the issues occurring. We'll update you once done and please continue to report issues here.

Thanks and regards

Paul
Ask the impossible to achieve the best possible
 
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ThierryD
Head Support
Posts: 2036
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Re: 502 Server Error

Sun Oct 14, 2018 5:48 am

Hi all,

following issues encountered just now: see screenshots.
Image (https://ibb.co/gTHBg9)
Image (https://ibb.co/kvJTTp)

The error 500 came instead of the Top24h photos and the other one shows results from an advanced search (search criteria "warbird").
Interestingly enough I hardly experience any issues when surfing the site on the iPhone.

Best regards,

Thierry
"Go ahead...make my day"
 
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airkas1
Head Screener
Posts: 6937
Joined: Sat Dec 20, 2003 7:01 am

Re: 502 Server Error

Sun Oct 14, 2018 5:00 pm

17:22LT
The main site and forum loaded good and fast for me. Backend loaded 100% and is mostly fine, but sometimes still somewhat sluggish (but screening is possible).


18:55LT
Just now I received another error when viewing the top24 (URL: https://www.airliners.net/search?dateAc ... unt&page=5)
I also tried to add a photo to an album and I think the page timed out. The page is dimmed (as is usual when a light box appears), but the lightbox does not appear. Refreshing the page fixed it and now the site seems to function fine again.


Location: Netherlands
Timezone: +2 UTC
 
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airkas1
Head Screener
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Re: 502 Server Error

Sun Oct 14, 2018 6:42 pm

20:38LT

The site and backend are incredibly slow. Got 1 502 Error. a minute or 2 ago when I tried to open this thread (URL: viewtopic.php?f=12&t=1405941). Got another 502 when I tried to edit this post (URL: posting.php?mode=edit&f=12&p=20783857).
 
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kanban
Posts: 3873
Joined: Sun Jan 06, 2008 1:00 am

Re: 502 Server Error

Sun Oct 14, 2018 7:22 pm

I've been getting a server unavailability error off and on for the last three days... I have to trust some one is trying to rectify the situation
 
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airkas1
Head Screener
Posts: 6937
Joined: Sat Dec 20, 2003 7:01 am

Re: 502 Server Error

Sun Oct 14, 2018 7:26 pm

21:24LT

When trying to open the site (homepage) I encounter an error immediately. Refreshing does the trick. Trying to open this thread to post the info/look up info for a photo, error again. Refreshing again does the trick. Unworkable.

EDIT: even posting this results in an error.
 
ChrisKen
Posts: 545
Joined: Tue Aug 05, 2008 11:15 pm

Re: 502 Server Error

Sun Oct 14, 2018 9:04 pm

Getting 502s on every visit to the site. Having to reload each page, time after time after time.
 
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Super80Fan
Posts: 1131
Joined: Thu Jul 06, 2017 4:14 am

Re: 502 Server Error

Sun Oct 14, 2018 9:06 pm

Keep getting 502's (including when opening this thread) and usually refreshing helps.

Doesn't fix the slowness problem though, which in my opinion is more annoying.
RIP McDonnell Douglas
 
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Dieuwer
Posts: 470
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Re: 502 Server Error

Sun Oct 14, 2018 9:08 pm

Same here
 
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Runway28L
Posts: 1046
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Re: 502 Server Error

Sun Oct 14, 2018 9:46 pm

Been getting both 500 and 502 errors on my iPhone, Mac, and Windows computers every time I open a page.
Greetings from KPIT! Check out my photos here: http://www.airliners.net/search?user=45 ... teAccepted
 
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PanAm_DC10
Community Manager
Posts: 3937
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Re: 502 Server Error

Sun Oct 14, 2018 9:47 pm

Hi All

There was a period where it looked like we got on top of the issues but they came back and the errors are again appearing and you need to refresh the page to get it to load. The developers continue to work on resolving the issue but we may need to wait until Monday Toronto time for all hands on deck to resolve these issues. UTC 21:46

Paul
Ask the impossible to achieve the best possible
 
c933103
Posts: 2834
Joined: Wed May 18, 2016 7:23 pm

Re: 502 Server Error

Sun Oct 14, 2018 10:22 pm

getting especially numerous of them when trying to make replies
 
wiggy
Posts: 100
Joined: Sat Jun 16, 2018 9:23 am

Re: 502 Server Error

Sun Oct 14, 2018 10:34 pm

it said try again in 30 seconds is that whats been saying everyone elses computer
 
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airkas1
Head Screener
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Joined: Sat Dec 20, 2003 7:01 am

Re: 502 Server Error

Mon Oct 15, 2018 3:48 am

05:45 LT:

Site slow since around 05:00 - 05:15 LT this morning. Main site seems to be OK now though and I was able to submit several photo corrections without problems. However the backend (screening) interface is super slow and eventually resulted in an Error 502.
 
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HarryLi
Screener In Training
Posts: 927
Joined: Sun Jan 11, 2015 9:51 am

Re: 502 Server Error

Mon Oct 15, 2018 12:06 pm

Some thumbnails broken or hard to load in the backend especially the log page. Some thumbnails in main sites were broken too here. --- LT : 20:01

Location : China
Timezone : UTC +8:00
I am a Guangzhou Spotter. My photos are here : http://www.airliners.net/search?user=20 ... =viewCount :D
 
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airkas1
Head Screener
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Joined: Sat Dec 20, 2003 7:01 am

Re: 502 Server Error

Mon Oct 15, 2018 1:21 pm

15:20 LT:

Main site is OK, but the backend is super slow and has broken thumbnails. Can't really screen due to this.
I also just uploaded 2 photos and when looking in my photo corner, the thumbnails are broken there too.
 
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VertScopeJeff
General Manager
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Re: 502 Server Error

Mon Oct 15, 2018 1:31 pm

Thanks for the update guys, keep me posted and I will work with the devs today.

Jeff M
 
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airkas1
Head Screener
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Re: 502 Server Error

Mon Oct 15, 2018 3:04 pm

17:02 LT

Got an Error 500 when trying to view one of my accepted photos through photo corner. URL: https://www.airliners.net/user/photo-co ... to/1464682
 
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VertScopeJeff
General Manager
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Re: 502 Server Error

Mon Oct 15, 2018 4:41 pm

Thanks guys,

Keep reporting issues here, I just pinged the Dev team for updates.

Jeff M
 
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Miguel1982
Head Screener
Posts: 185
Joined: Fri Feb 18, 2011 3:53 pm

Re: 502 Server Error

Mon Oct 15, 2018 4:58 pm

18:53 CET (16:53 GMT), lots of thumbnails missing. Also some larger photos. Reloading of pages sometimes makes the missing images appear.
 
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HarryLi
Screener In Training
Posts: 927
Joined: Sun Jan 11, 2015 9:51 am

Re: 502 Server Error

Mon Oct 15, 2018 11:31 pm

I can't access large image of this one although i refreshed it for 4 times :

https://www.airliners.net/photo/Hainan- ... K2fQHSLDE3

Lots of Thumbnails broken in Backend and Photo Corner.

LT : 07:28
Location : China
Timezone : UTC +8:00
I am a Guangzhou Spotter. My photos are here : http://www.airliners.net/search?user=20 ... =viewCount :D
 
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airkas1
Head Screener
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Re: 502 Server Error

Tue Oct 16, 2018 1:18 pm

15:10 LT

I'm experiencing timeouts on the upload page. Once when trying to fill in the date, once with the airline field. Fields just remained greyed out. Refreshing the page kinda worked, but all info was obviously gone and I had to re-enter everything. No error messages, just the page seemingly freezing.
 
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airkas1
Head Screener
Posts: 6937
Joined: Sat Dec 20, 2003 7:01 am

Re: 502 Server Error

Tue Oct 16, 2018 1:46 pm

15:40 LT

Thumbnails seem to be 100% back for me on the main site as well as the backend/screening interface. And although the backend is still somewhat slow, everything works and loads, so I'm able to screen again.

But as I'm writing this, I went to test if my earlier search query for Cirrus aircraft resulted in the same broken thumbnails and I immediately got an Error 500 (URL: https://www.airliners.net/search?keywords=cirrus). Refreshing the page worked and it did show all thumbnails (also the ones that didn't show before).
 
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VertScopeJeff
General Manager
Posts: 160
Joined: Thu Mar 02, 2017 3:37 pm

Re: 502 Server Error

Tue Oct 16, 2018 2:10 pm

Hello all,

We have implemented some temporary fixes within the last hour until we find out the source of the larger underlying problem with the site. Please continue to report issues in detail with a timestamp here.

We will post updates as we have them and we apologize for the delays.

Thanks,
Jeff M
 
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airkas1
Head Screener
Posts: 6937
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Re: 502 Server Error

Tue Oct 16, 2018 2:30 pm

16:28 LT

During screening, when checking for photos for a particular photo, I got an Error 500 for URL https://www.airliners.net/search?regist ... lay=detail
Refreshing the page did the trick.
 
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airkas1
Head Screener
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Re: 502 Server Error

Tue Oct 16, 2018 2:32 pm

16:31 LT

Trying to see the most recent accepted photos got me another 500. URL https://www.airliners.net/search
Second time in 20 minutes.
 
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airkas1
Head Screener
Posts: 6937
Joined: Sat Dec 20, 2003 7:01 am

Re: 502 Server Error

Tue Oct 16, 2018 2:35 pm

16:33 LT

Same error. I was trying to open it in the same window but on a different (new) tab.
airkas1 wrote:
Trying to see the most recent accepted photos got me another 500. URL https://www.airliners.net/search
 
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airkas1
Head Screener
Posts: 6937
Joined: Sat Dec 20, 2003 7:01 am

Re: 502 Server Error

Tue Oct 16, 2018 2:38 pm

16:37 LT

When trying to open the link to my own photos (from my bookmarks), I get a 500:
URL https://www.airliners.net/search?user=6 ... splay=card
 
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VertScopeJeff
General Manager
Posts: 160
Joined: Thu Mar 02, 2017 3:37 pm

Re: 502 Server Error

Tue Oct 16, 2018 3:20 pm

Hello all,

We have just added some additional resources to the site to try and speed up the issues with Search/Images.

Please report any updates to speed or issues.

Thanks in advance,
Jeff M
 
dutchspotter1
Posts: 194
Joined: Tue Jul 26, 2005 9:24 pm

Re: 502 Server Error

Tue Oct 16, 2018 7:17 pm

Performance seems much better now when viewing/searching photos. Thumbnails are loading rather quickly; fullsize photos are loading a bit slower, but there is no need to refresh the page.
Haven't tried uploading anything, though.

1915 UTC.
NO URLS in signature
 
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Alsatian
Posts: 590
Joined: Fri May 27, 2005 10:19 pm

Re: 502 Server Error

Wed Oct 17, 2018 6:59 am

Hi,

Things are improving indeed but unable to access to my "Profile Settings / Forum"
Next flights : BSL-MAD (U2) / MAD-BSL (IB) / FRA-SIN (LH) / SIN-KUL (OD) / KUL-LGK (AK) / LGK-KUL (MH) / KUL-SIN (MH) / SIN-FRA (LH)
 
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fsx98
Topic Author
Posts: 317
Joined: Sun Oct 12, 2008 11:57 am

Re: 502 Server Error

Wed Oct 17, 2018 10:13 am

Just recently received a 502 when refreshing my photo corner page:

https://www.airliners.net/user/photo-corner

05:12 CDT.
Aviation junkie + computer expert!
 
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VertScopeJeff
General Manager
Posts: 160
Joined: Thu Mar 02, 2017 3:37 pm

Re: 502 Server Error

Wed Oct 17, 2018 1:48 pm

Thanks for the updates all,

I am working with Paul, Crew and the Devs at VS to prioritize and try and resolve these issues.

The more info you can give us will help track it down the better.

Jeff M
 
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RobK
Posts: 3479
Joined: Mon Sep 06, 2004 1:43 pm

Re: 502 Server Error

Wed Oct 17, 2018 5:03 pm

There is nothing to "track down". 502s and time outs are what you get when you move your site to "cloud" hosting that promise you the world for only a few cents per month. All sites moved to the "cloud" suffer the same fate. You get what you pay for and what we're seeing here with half of the photo database showing as red x's is a result of that.
 
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Runway28L
Posts: 1046
Joined: Wed Sep 20, 2017 7:35 pm

Re: 502 Server Error

Fri Oct 19, 2018 11:47 am

Site appears to be slow once again. Been getting several 502 errors this morning.

7:45 EST
Greetings from KPIT! Check out my photos here: http://www.airliners.net/search?user=45 ... teAccepted
 
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PanAm_DC10
Community Manager
Posts: 3937
Joined: Wed Aug 23, 2000 7:37 am

Re: 502 Server Error

Fri Oct 19, 2018 8:31 pm

HI All

The site did experience 502 error messages but the developers have fixed the issues and the site loads normally again now.

Thanks

Paul
Ask the impossible to achieve the best possible
 
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Plainplane
Posts: 652
Joined: Thu Mar 27, 2008 7:50 pm

Re: 502 Server Error

Thu Oct 25, 2018 5:51 pm

I've been getting this error a lot last night and today.
 
dutchspotter1
Posts: 194
Joined: Tue Jul 26, 2005 9:24 pm

Re: 502 Server Error

Thu Oct 25, 2018 6:22 pm

Just got a 502 error and the website seems very slow at the moment (1820 UTC)
NO URLS in signature
 
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fsx98
Topic Author
Posts: 317
Joined: Sun Oct 12, 2008 11:57 am

Re: 502 Server Error

Thu Oct 25, 2018 6:59 pm

Received a 502 error message as of 11:51 CDT while refreshing my photo corner page; also received it while navigating through the forums since ~13:30 CDT.
Aviation junkie + computer expert!

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