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RobK
Topic Author
Posts: 3318
Joined: Mon Sep 06, 2004 1:43 pm

Contact form broken

Sat Jan 28, 2017 3:30 pm

Trying to send email to a photographer and clicking send constantly gives a http 500 form submission error every time.

http://www.airliners.net/contact-photographer/form/7456
 
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RobK
Topic Author
Posts: 3318
Joined: Mon Sep 06, 2004 1:43 pm

Re: Contact form broken

Fri Feb 17, 2017 1:10 pm

No response from admin about the issue I see. Quelle surprise.

Form still broken and throws up a HTTP 500 error as soon as you press send.
 
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airkas1
Crew
Posts: 5876
Joined: Sat Dec 20, 2003 7:01 am

Re: Contact form broken

Fri Feb 17, 2017 2:45 pm

Hi Rob,

I tried to send a message using the link that you provided, but ended up with a blank page in stead. Before I send the developers an E-mail, could you please follow up on a hunch of mine?

I notice that in other contact forms, the photo ID is listed after the 4-digit user code. In this case, the link should look like "http://www.airliners.net/contact-photographer/form/7456/XXXXXX", where X stands for the photo ID. Since that part is missing from your link, maybe that is why the link results in an error. Could you please try to send him a photo through one of his photos?
You can find his photos here: http://www.airliners.net/search?user=7456
Airliners.net Crew - Head Photo Screener
 
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RobK
Topic Author
Posts: 3318
Joined: Mon Sep 06, 2004 1:43 pm

Re: Contact form broken

Fri Feb 17, 2017 8:16 pm

Hi Kas, the messages do actually get sent as despite receiving the HTTP 500 error after clicking send, I got a reply from the photog a short while later. However it's not unique to him, I emailed another photog and the same thing happened. Btw this is emailing them through the email button in their PROFILE not from the pics, so it's the profile contact form that's broken it seems.

When using the photograph contact form it seems to send OK without any error, although there appears to be an issue here too as a large banner appears across the top of the screen saying CORRECTION SENT SUCCESSFULLY, but I didn't click the correction button, I only clicked the normal photographer email link, so that should not be appearing.

It's a bit of a mess all round.
 
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airkas1
Crew
Posts: 5876
Joined: Sat Dec 20, 2003 7:01 am

Re: Contact form broken

Sat Feb 18, 2017 1:52 pm

Gotcha.
I've put it on the list and have E-mailed the developers about it as well. Thanks for reporting!
Airliners.net Crew - Head Photo Screener
 
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PanAm_DC10
Crew
Posts: 3869
Joined: Wed Aug 23, 2000 7:37 am

Re: Contact form broken

Tue May 02, 2017 10:03 pm

Hi All

The developers have released a fix for this please let us know if you continue to encounter any problems

Regards

Paul
Ask the impossible to achieve the best possible

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