PONG! Hawaiian says "Procedure blah blah it's a DL claim check blah blah ICAO IATA ID90 Rule 7 file take claim blah blah. DELTA IS WRONG. GO BACK TO DELTA. THEY HAVE YOUR BAG." What we don't know is what exactly the Hawaiian agent told the customer. He might have (incorrectly) told him to...Jump to post
I know we are not supposed to resurrect threads but has there been any official word on how the A350's are going with Delta? Well, two months ago I posted that only 8 of the first 24 A350 flights between DTW and NRT arrived on time. Out of the most recent 24 A350 flights between DTW and NRT, only 1...Jump to post
I would have rather been provided the service I paid for. If I wanted I wanted a coach ticket, I would have bought one six months ago when I booked the trip. Delays happen. If you wanted to fly first class I'm sure AA would have let you, knowing you would have missed your connection and you would h...Jump to post
To be clear American is the offender here. I'm not sure that's the right way to look at it. Most people recall that the DL/AA interlining agreement ended when DL demanded a premium based on their analysis that AA sent more passengers to DL than DL sent to AA. In the past week we've had two unique t...Jump to post
If the video is any indication at all, the DL guy should be fired. The passenger may have been abusive before the video started, but his demeanor during the video makes that seem unlikely IMHO. Neither agent behind that counter would listen to what he was saying. Neither even looked to see if there...Jump to post
Can't be legal can it? Is it right? No. Is it legal? Sure. Read the fine print in the contract you "signed" when you purchased your ticket. It's similar to passengers who pay Delta a $25 fee to for the service of transporting their checked bags from point A to point B. If Delta loses thei...Jump to post
:redflag: Useful information: there are THREE videos in the link provided in the first post, not only one. Please watch them all before posting comments. :redflag: Excellent point. I think a lot of posters never watched the two longer videos to see just how useless these employees were before the s...Jump to post
I have encountered this kind of attitude in various Delta stations so it's a Delta problem over worked employees and lack of adequate resources to handle the work load. I expected wildly different reactions to the video but one thing I never expected was a comment about overworked employees. From w...Jump to post
And for those who say that he should’ve just helped the customer and taken the claim, then DL is taking a DOT hit for something that they are not responsible for I know Delta is obsessed with their phony statistics but who cares? The customer bought a ticket from Delta to transport himself and his ...Jump to post
If I were a flight attendant I'd be happy to serve you whatever drink you wish as it's what I spend most of the time at work doing. You claimed in multiple posts that asking to see the cockpit would result in being interrogated, arrested or kicked off the flight. That simply would not happen. I thi...Jump to post
Over 100,000 people still immigrate from Ireland to the US annually. At this rate Ireland will be completely empty in about 40 years. That seems like a bigger problem than worrying about Denver getting a nonstop flight. not if there are more than 100,000 births annually Do the Irish live forever? I...Jump to post
CCGPV wrote:There's always white-knight busybodies in every industry looking to be the hero. Its unfortunate you take such a stance for no reason other than to "teach the public a lesson." smdh
Ever since the new de ice pads opened a couple of years ago, Integrated De-icing Solutions (IDS) has been the sole provider (on behalf of SLC Airport) of all Air Carrier de-icing except Delta. It took about 4 seconds to verify you are correct.... https://www.inlandgroup.ca/ids/media/idsnews/press-s...Jump to post
It’s not like having to cancel over 200 flights on a Sunday because you didn’t have enough glycol to De-ice the planes. But that would never happen to a traditional airline, would it? Seems unlikely. But it also seems unlikely that a traditional airline would have a 3 day global shutdown because th...Jump to post
mcdu wrote:Didn’t DL pay hotel bills for customers affected by the cluster they had at JFK last month?
If you’re in DSM, why not just go home? GF If Allegiant had been honest and told them it would be a 14 hour delay many of them might have gone home and returned 14 hours later. But according to the article they were "continually lied to a half-hour, an hour at a time." Which, unfortunatel...Jump to post
perhaps the original poster yearns for the olden times when Pan Am and TWA were relevant and well thought of brands. But that was not the final 10 years of their lives. Outdated, unsafe, irrelevant dinosaurs are adjectives that I think MOST people actually had of the two failng airlines. The fact t...Jump to post
...I would argue both airlines were in better shape with better outlooks than at anytime in the previous 5 years and probably in the 10 years prior... ...Both PA and TW were dead and in life support.... We see a lot of arguments at a.net but I've never seen anyone argue with themselves in the same ...Jump to post
Extremely common misconception. Last summer, a few American friends went with me to explore Russia for a week. Super easy process, everything was done by mail within 5 days. Unlimited, multiple entry visa issued with validity for 3 years. No family or business ties needed whatsoever. I don't think ...Jump to post
I was surprised their marketing departments didn’t try to brand their premium products using some nostalgia. I.e. Clipper Class perhaps for DL first class product. Both AA and DL assimilated their purchases but seems like failed to fully capitalize. Promoting brands associated with failure, like Pa...Jump to post
Domestically I would guess any of the west coast airports with lots of red-eye flights are pretty busy at midnight, especially LAX and SFO. Also LAS typically has 20+ departures between midnight and 2am.Jump to post
In the USA an announcement is made on most airlines "The flight deck door is at the front of the aircraft and unauthorized persons are not permitted access" Still wondering which airlines announce this? I've never heard it on Alaska, Allegiant, American, Delta, Southwest, United, or any o...Jump to post
The online redcoats are always virtual heroes after the fact. The problem is actions speak louder than words. And the actions of the real redcoats in RDU were to tell the passenger to go away and come back and try again 13 hours later. And we're not just talking about any old passenger here -- this ...Jump to post
In the USA an announcement is made on most airlines "The flight deck door is at the front of the aircraft and unauthorized persons are not permitted access" Which airlines announce this? I've never heard it on Alaska, Allegiant, American, Delta, Southwest, United, or any of the regionals ...Jump to post
I am willing to bet that a Red Coat there in RDU might have said hey, we could taxi you to CLT and fly you out on an AA flight if there was no option else were on DL Metal. I'd take that bet in a second. Delta paying for a 160 mile taxi ride and a seat on another airline because of a weather event?...Jump to post
WorldFlier wrote:people are generally happier in Europe than the USA
Speaking as someone who has been displaced multiple times by these sorts of issues on Delta, agents are hilariously unprepared for these sorts of issues. Whether it’s poor training, or a company culture of being straight up unhelpful, I have no idea. The agents will only propose rebooking on anothe...Jump to post
Or more likely the long delay would have caused her to mis-connect and there were no seats available ATL-PHX until much later. True, but why not get her to ATL on her original flight anyway? She could go standby on the next ATL-PHX flights and if there were a lot of delayed flights someone else's m...Jump to post
Oh honey, $10,000 per year is the reason why she was told to wait 13 hours. She's likely on the lower end of Platinums. Some passengers spend at least that much on a single round trip. $10k? Someone who buys two first class US-Europe tickets a year will spend more than that. Definitely not enough t...Jump to post
Watch out guys we have a bad-ass over here. Literally nothing would happen to you if you asked. They'd just say no and move on. He's not a bad-ass, he's just the board's resident grumpy old man. There is no point in asking but you are correct -- if you ask respectfully you will get a polite but fir...Jump to post
Since it was clearly a mechanical failure, would the Grumman company or someone be liable for the damages? If this accident got any press your friend should have had several ambulance-chasing personal injury lawyers contacting him and offering to sue the airplane manufacturer and any and every comp...Jump to post
If it's connecting traffic thru SLC and not O&D traffic to SLC there are two issues -- (1) ORF/GSO/RIC/BUF - SLC are very long flights for regional jets. (2) If this is mainly connecting traffic thru SLC and not O&D traffic to SLC, what connections does SLC offer that ATL does not? Yes, havi...Jump to post
RetiredWeasel wrote:You're concern in your opening post is valid. You're continuing posts indicate some sort of 'fear' that this feature is unsafe.
A couple of people already mentioned it but the correct answer is.....D, none of the above. More specifically the best connection airport in Europe is MUC and compared to the "big four" it's not even close.Jump to post
This idea is so idiotic for any number of reasons. Any savings you think you might get by that idea is offset by the increased risk. Takeoff and landing are the most dangerous phases of flight. You do not want to do anything that interferes with any margins in those regimes. As others have said the...Jump to post
XAM2175 wrote:Yeah, there's an established procedure and it's really easy!
1) be a kid
2) ask before 2001
It's about what country you represent as an airline, certainly as a flag carrier. You're the main thing in your country, other airlines look up to you. You don't let that slip away to become a niche. . Not sure if this is serious or not. But regardless, if an airline wants to maintain it's identity...Jump to post
Its not about being state owned, or receiving state subsidies. Its about receiving state subsidies WHILE being apart of the Open Skies trade agreements with the US. That is the complaint, about violation of Open Skies. Delta's position of being against Open Skies with some countries because of subs...Jump to post
If EK announces ATL-DXB, Delta will announce ATL-DXB within 24 hours. Guarantee it. Now that’s funny. Delta already failed miserably once in this route and that was without any competition. They would never restart it against direct competition from an airline they can’t compete with. It would be l...Jump to post
Even though the EWR schedules are superior and Manhattan access can be just as good as or better than JFK, UA sales staff needed to pitch EWR as a reasonable alternative to the familiarity/comfort zone of JFK. That's a problem. If it's a problem it looks like UA solved it because they are the #1 ai...Jump to post
evank516 wrote:NichCage wrote:I think it would be pretty nice to see EK fly DXB-ATL, but I don't think it will happen just yet.
If EK does that you will see Delta announce it the next day. Guarantee you.
Considering UA does not give the time of day to many of its Star partners, they rather serve JFK and maintain relations with folks like B6 instead. What exactly does this mean? Can you provide some real examples of UA “not giving the time of day” to Star Alliance partner airlines? Which Star Allian...Jump to post
IADCA wrote:In other words, you got a ridiculous answer because you posted something ridiculous to start with.