Re: TSA considering cutting security screenings at small airports

Does SFB still use private security, or has security coverage reverted back to the TSA? And many people leave SFB to go to MCO because they don't like randomly having their hours cut or being lied to about everything. SFB has high turnover and these companies that do screening through the partnersh...

Re: THE Problem With United FAs. Even I'm Fuming At This!

Wrong. I've flown with them to FLL. What i have not is flown UA and DL (will fly DL in november). Well I guess you think United charges $3 for a can of Coke, too? Just because an airline charges for something does NOT mean the service is inferior. The definition of customer service: the assistance ...

Re: THE Problem With United FAs. Even I'm Fuming At This!

Etheereal wrote:

OSUk1d wrote:

Etheereal wrote:

I'm one hundred percent sure even NK provides a better service than them.

I'm one hundred percent sure you've never been on Spirit.

Wrong. I've flown with them to FLL. What i have not is flown UA and DL (will fly DL in november).

Re: THE Problem With United FAs. Even I'm Fuming At This!

Etheereal wrote:

SierraPacific wrote:

It seems like United is the only airline these days that the regional carriers provide a better in-flight experience than mainline

I'm one hundred percent sure even NK provides a better service than them.

Re: MCO New Service Announcement?

msycajun wrote:

What about F9? They just announced RDU-CUN/MBJ/PUJ, could bring international service to MCO. They do like to have their big announcements.

Re: Orlando air service discussion - 2018

You’re telling me this like I don’t know. You realize when you work, re screening is mandatory through the regular line right? :scratchchin: what?? When you work you go through the employee checkpoint which is not TSA, or you go through KCM. I'm not sure what you're talking about. You said "wh...

Re: Orlando air service discussion - 2018

I don’t use KCM when I travel though, however there is a dedicated employee lane to the right of the 70-99 check point. It's for working employees with an MCO SIDA badge. They have this at both checkpoints. There is no line designated for people who just happen to work for an airline somewhere, nor...

Re: Orlando air service discussion - 2018

I’ve been complaining about this for a long time. There is KCM and there is a checkpoint for working employees. Why does some airline employee traveling nonrev need their own line when there is not space for enough regular lanes? I don’t use KCM when I travel though, however there is a dedicated em...

Re: Orlando air service discussion - 2018

Someone mentioned the lack of dedicated employee lines for security. Those are definitely needed. There actually used to be dedicated lines for employees/crew, but some genius decided to close them down. DUMB! I’ve been complaining about this for a long time. There is KCM and there is a checkpoint ...

Re: Orlando air service discussion - 2018

Just returned from a MCO trip, something I very much avoid generally. I first operated into MCO back in 1986. And generally the place has only gone downhill. 50 min from on blocks at airside 4 (with a very slow and grudgy CBP officer) to the curb, where the crewbus was nowhere to be seen. Departure...

Re: Orlando air service discussion - 2018

Just returned from a MCO trip, something I very much avoid generally. I first operated into MCO back in 1986. And generally the place has only gone downhill. 50 min from on blocks at airside 4 (with a very slow and grudgy CBP officer) to the curb, where the crewbus was nowhere to be seen. Departure...

Re: Norwegian Schedules new LGW-JFK-LGW and challenges Europeans to See New York City in 1 day

4+ hours in an airport, 18+ on a plane, 12+ running around NYC like a chicken with you head cut off, trying to sleep in a 17" wide 787 seat.. Sounds like a nightmare. Sounds like a typical UA flight after they cancel a flight out of EWR two days in a row. Maybe you should step back and ask you...

Re: PenAir leaving all Non-EAS cities in the lower 48

PenAir's Midwest EAS operation has been a complete disaster. Epic failure from an airline that gave many cities hope after GL's meltdown. What was wrong with it? I know and experienced their west coast flying to be unreliable. In Alaska they are known as WhenAir. I flew them from Dillingham to Anch...

Re: DEN Great Hall Project Update

jetero wrote:

OSUk1d wrote:

jetero wrote:

Even MCO (my second least favorite big airport to fly out of due to the sheer volume of O&D traffic) seems to be able to manage security better and more predictably than DEN.

Both are bad.. Denver is a slightly less horrible place to work.

For TSA agents you mean?

Re: DEN Great Hall Project Update

CLEAR lanes are expanding across the country and at a faster pace after TSA's meltdown last summer. DEN has always been one of the few airports that ever had it. The company went bankrupt, but someone else bought the rights to it and is now trying to make a go of it. The biggest issue I always saw ...

Re: DEN Great Hall Project Update

As far as security throughput there are definitely ways to improve. Start by getting rid of those "clear" lanes that no one uses. A good industrial engineer could probably crank out another 20% capacity from that place without a sweat. CLEAR lanes are expanding across the country and at a...

Re: United President Says F9 Expansion Is "Sign of Failure"

Yes. That's why I used the past tense. As in "has been loved" and "memory is still there." Or even - "The move to LCC reduced some of that love, it turned to anger for some, but the memory's still there" - some of that anger has moved on now. mariner Also as in "h...

Re: United President Says F9 Expansion Is "Sign of Failure"

What else was he suppose to say? That this is a great strategy that will pay dividends and they will become a formidable competition to United in a couple of years? He obviously cant say that, but that is exactly what will happen. He has a crappy brand that has been badly damaged by several inciden...

Re: The State of Israel looking at Tel Aviv-Jeddah flights for Hajj pilgrims

And now suddenly Israel is. Inverness about the comfort of its Muslim citizens? Hypocracy is killing me!! Israel can start by facilitating travel by land to the West Bank and Jordan before even considering requests from Saudi or other Arab countries.. keeping in mind that check points that keep peo...

Re: UA Destroys $42,000 Wheelchair

I don't want to be negative, but this was United attitude in 1989-1990 when I was an agent next to them at AA. They would give a full fare first class passenger grief and we at AA would snap them up and convert them. United seems to have an "it's not my job" attitude that makes me believe...

Re: ElAl not allowed to (force) move passengers anymore.

Thank you for your unusually informed response to the gross ignorance expressed here. The general rule for the Kohanim is that they not be under the same roof as a dead body----ever. Not all Kohanim observe the rules, however, most do. You do not have to be a very religious Jew to observe a lot of ...

Re: UA CFO: Basic Economy is driving operational improvements

Are you really trying to argue these fares are a positive thing or customer friendly? Honest question, what is the difference between basic economy and flying NK,F9 and G4? Are you suggesting that their business plan is not positive and not customer friendly? Flying on NK, F9, or G4 you can actuall...

Re: UA upping the ante in Hawaii

The 2-5-2 in the UA 777 was the best way to the islands, in my opinion. The odd 764 is solid too. (all of my Hawaii flying has been SFO or PHX so those 1980s 757 are a nostalgic flight with solid leg room). On the longer Hawaii flights from ORD/DFW/IAH/ATL/JFK, the airlines are starting to compete ...

Re: ONT test running charter flights to China

BobbyPSP wrote:

Many,many casino's are closer to ONT- theres' probably 6 between there and the other end of Coachella Valley alone. This will appeal to the Chinese

Re: WTO condemns Boeing’s non-compliance and new subsidies

IMO the US should exit the WTO and be free to set whatever sanctions it wants against foreign aircraft manufacturers. The WTO is a machine to protect Airbus and their representatives should be imprisoned for life without trial. Why not execute them? Don't you want to use your guns? Get it over with...

Re: Israeli Air Service Thread

I happen to be in Israel now and this my second trip this month from EWR on UA and on the 3 flights I took 2 of them were on the 77W there were no upgrades available, I am a 1K and was second on the list on 2 of the flights and it did not clear, the 1K desk told me on the phone that these flight ty...

Re: Police remove pax off DL flight

The passenger was in the wrong, but I feel for him in some ways. It's an annoyance to walk to your seat and find the overhead bin above filled with other passenger's bags that aren't even sitting at our row. It isn't assigned space. The real annoyance is the people who put small bags that easily fi...

Re: Israeli Air Service Thread

Let's try this, and hope it works. First, a rule: No comments on the legitimacy of Israel as a state, or on Palestinian state, except in terms directly tied to facts and pertaining directly to aviation. This is not meant as an Israeli-Palestinian conflict thread. Now, to the stuff. A relative of mi...

Re: Israeli Air Service Thread

Let's try this, and hope it works. First, a rule: No comments on the legitimacy of Israel as a state, or on Palestinian state, except in terms directly tied to facts and pertaining directly to aviation. This is not meant as an Israeli-Palestinian conflict thread. Now, to the stuff. A relative of mi...

Re: UA Rebrand: Will this happen anytime soon?

I do think UA needs a rebrand after the last year or two, and the damage that has been done to the brand- however a rebrand is the icing on the cake once you've done all the heavy lifting otherwise it's a waste of $$s. UA need a significant transformation in customer service and continued product i...

Re: Is United next airline with 29-seat pitch?

Why don't you just buy Economy plus? Or first class? Those of us who book close in often do not have that choice, thanks to 15,000,000 "credit card elites" who upgrade. As an employee that commutes I only get the last seats available and 9 times out of 10 I'm in ECO+ and 9 times out of 10...

Re: FAs should stop threatening people with arrest

How many hundreds of thousands of passengers fly each day? Compare that with how many of these incidents occur? Exactly, I take at least 4 flights a month and have never seen this. Also, how about passengers threatening to have employees fired because they don't get their way? I would say this is p...

Re: Delta LAX Terminal Plans Revealed

I am insanely exited for this as I am a big Delta Guy!! ~Zac as am I, however I made the mistake of booking a rt from LAX for next week. When I booked I went "I think I'll go non-stop" and gave no thought to the dates of my trip. So I have the email asking me to get to the airport 3 hours...

Re: UA Agent Canceled His Reservation Because He Filmed Her in Bag Dispute

what really bugs me is why they are always direct their animosity at the customer direct it at your employer he is constantly trying to get more out of you and pay you less. This stuff didn't happen years ago when the work force had a manageable work load it's not the customers fault maybe it's tim...

Re: UA EWR PAS SENT TO SFO instead of CDG

It's actually a security concern as that passenger had effectively boarded the flight without a proper ticket. It's not really a security concern. She had a ticket for another flight and went through screening. Nobody's safety was in jeopardy because of this. 1. The passenger was supposed to travel...

Re: UA EWR PAS SENT TO SFO instead of CDG

It's actually a security concern as that passenger had effectively boarded the flight without a proper ticket. It's not really a security concern. She had a ticket for another flight and went through screening. Nobody's safety was in jeopardy because of this. Ask your local TSA Inspectors and I bet...

Re: UA EWR PAS SENT TO SFO instead of CDG

c933103 wrote:

It's actually a security concern as that passenger had effectively boarded the flight without a proper ticket.

Re: Worst Airline for Customer Service is Announced

georgiaame wrote:

At least as of this week, and I don't care about the polls, United wins hands down! Flying Spirit at least for the moment would be a much more sensible choice than anything United would have to offer.

Re: Worst Airline for Customer Service is Announced

Wow Allegiant outscores United!! I say kudos to Allegiant for having the best year-over-year increase of the bunch. There have been noticably fewer threads about G4 incidents lately. Yeah they seem to be making some improvement. I swore them off altogether, but just last weekend I purchased a one-w...

Re: Overbooking of Flights has become a major issue.

Well, you can say that. But when Doug Parker, Ed Bastian and Oscar Munoz, among others, are summoned to Capitol Hill to face a panel of unhappy Congressmen and women, I can assure you they won't consider it a laughing matter. And it shows you how illegitimate Congress is. As many real issues as the...

Re: Overbooking of Flights has become a major issue.

No more ridiculous than making a purchase, handing over your dollars, only to be told on arrival (assuming not late), that what you purchased, doesn't really exist. You keep the offer simple. If overbooked by four, you choose the last four to check in. They get the 10x offer. If not accepted, you a...

Re: Overbooking of Flights has become a major issue.

Noshow wrote:

Why not stop overbooking totally and create a standby system to market any left over empty seats at short notice for cheap instead? Take away the risk from the paying passenger.

Re: Overbooking of Flights has become a major issue.

Not getting defensive just having a discussion. I have been on many NWA flights Post 9-11 and we had to return to gate after MSP audited the bag and passenger list and noticed it did not match so it was back to the gate to off load a passengers bags that got loaded in error. so I know of at least N...

Re: Overbooking of Flights has become a major issue.

No, it's not a ridiculous post. Already there have been calls for government intervention in the U.S. via rule making changes and potential legislation. This has become a very serious matter. It behooves the airlines to tread carefully and have all their cards in order. While it may seem a minor ma...

Re: Overbooking of Flights has become a major issue.

Lol, I agree, ridiculous post; at least 10% and up to 30% of pax no-show (illness, traffic, missed connections, change of plans), if you want to pay 10% more and up to 30% more for your ticket then by all means outlaw overbooking. No, it's not a ridiculous post. Already there have been calls for go...

Re: Overbooking of Flights has become a major issue.

If 'the percentage of IDB is incredibly low' as many posters state, 10 times minimum compensation is of no consequence to the bottom line. If it is not incredibly low, airlines will invest dollars in making their predictions more reliable. At the moment, there is a financial imbalance between custo...

Re: United Airlines flight 48 EWR/BOM 3 non-working lavs for 14 hour flight

Lack of slack and crewing? Are you suggesting United just store aircraft and crew members all over the world in case of a diversion? Playing with fire having 1 acft on a route? How many acft should United fly to BOM? No congregating around the cockpit door is a federal regulation that must be enfor...

Re: Overbooking of Flights has become a major issue.

As long as the gift cards work like prezzy cards wherever Visa is accepted there is no issue, If they are airline specific then there is an issue. for example,, I got issued $250 travel vouchers on UA and VX that I never was able to cash in before expiry, mostly because at the time it would have in...

Re: Overbooking of Flights has become a major issue.

Do you know when you book if you will be one of the passangers that is standby/in the overbooked group? Or do you not find out til you check in or get to the gate? I fly fairly regularly but I have never had a situation where I booked a flight and didn't have a seat or boarding number when I checke...

Re: Overbooking of Flights has become a major issue.

I always enjoy your informed posts Zeke, but on this subject, airline management takes the moral high ground - a heads we win customers, tails you lose. The counter. How many flight crew would like to be on zero-based hours contracts? Thanks for turning up to day Zeke, but other crew beat you to th...