United is rolling out its Polaris seats at a rate of more than 2:1 Delta's D1 Suite deployment. In the end I’m not sure it will be Delta Won. Beyond the cabin mods, Polaris has the potential to leap frog D1 from an end to end passenger experience perspective. UA’s challenge will be the same as alwa...Jump to post
Parker gained favor with the LAA unions by promising some lucrative contracts and iirc Horton was a little more pragmatic.. ultimately Horton was anti-merger and Parker was pro & prevailed with the creditors committee... it was a shame, he set in motion a lot of the things that built their prem...Jump to post
I had a small part in the old carpet bulkhead design so am sad to see it go. That said, yes it's old and dated but when it was introduced it was beautiful! That’s a cool, claim to fame story. What was your small part? A friend worked for Teague as an artist/designer and they'd gotten the AS account...Jump to post
I quite like some of the rejected ideas. https://i.imgur.com/PAlfPfqm.jpg https://i.imgur.com/a7pUIYpm.jpg On the MacBook screen... right column of three designs... the bottom one with the shamrock on the fuselage... clearer view at approximately 00:34 in the video... looks really good... and... or...Jump to post
smi0006 wrote:With no press release from UA, and nothing on social media - are we sure this is the final design? Ready for public reveal?
I'm curious and mystified. Are the photographs supposed to be AS or VX? If they are supposed to be AS, why are the first class seats bearing the Virgin logo? The Virgin Australia 737 First Class cabin has fewer seats with less seat-pitch (VS 8 seats @ 38") than the AS 737 (AS 12-16 seats @ 41&...Jump to post
The female FA dress looks good. Note to Tracy Reese: “Premium Purple” is too much of a rip off of your client’s (UA) competitor’s (DL) female FA uniform. Use imagination. The male FA uniform looks like something Liberace would wear as a flight attendant. I’m sure The Gays are going to get a good chu...Jump to post
How is Delta using the branded terminal designation “Sky Way”? Is the designation being applied to terminals of the future? To newly constructed/rebuilt terminals? What differentiates these terminals from others? Design elements? Amenities? Why was JFK T4 not branded “Delta Sky Way at JFK”? When SF...Jump to post
My guess is Ed made this statement to see what kind of cooperate contracts he could land based on Delta offering nonstop service in the two markets JFK and ATL and as off yet Delta has not sold enough premium corporate contracts in either city to warrant the nonstop flight that he says Delta will o...Jump to post
That isn't an unveiling - it is Lady Thatcher's reaction to the "World Tails" scheme that she thought diminished the value of "British Airways." Can't say that I disagree with her sentiment. I disagree 100%. Thatcher was being jingoistic and small-minded as usual. The world tail...Jump to post
Personally, I also doubt the economics are there, but Delta for years now has cried about ME3 being the reason they cant serve the region. And I don't understand. KLM has an extensive India network. The ME3 don't offer nonstop service to India from the US, so why does DL need to when they could jus...Jump to post
Looking at the 737 modification I can't say I really seeing any VX in it all all. Whilst its fresh and modern. Most certainly not VX though. It looks like all pre BSI won’t get mood lighting, but I assume it’s more a complicated fix to convert. Would have been good if they did a V Aus and kept the ...Jump to post
I’ve been trying to stay out of this, lest I be accused of being an apologist, but can you tell me which part of the response fell flat? The one where every customer received a personal phone call from executives (VP or above) apologizing profusely for how things were mishandled, the full refund of...Jump to post
Frankly, the corporate spokesperson’s response fell flat. I’ve been trying to stay out of this, lest I be accused of being an apologist, but can you tell me which part of the response fell flat? The one where every customer received a personal phone call from executives (VP or above) apologizing pr...Jump to post
I will say internal industry criticism has regularly criticized Brad & Ben for being naive and not having enough minds on board that had prior merger experience. Agree. Finding money in efficiencies and making growth targets through an acquisition is incredibly hard. They were absolutely naive ...Jump to post
As a very regular AS customer who doesn't work in the airline industry I can tell you this is ridiculous. This was a re-write gone bad. It should have said: AS failed in every aspect of service recovery because they never, EVER thought about the customer. I.e., during this diversion and attempted r...Jump to post
... the ferry crew... How is ferry crew duty time calculated? For example could a ferry crew have been flown on the replacement aircraft and then fly BUF-LAX without timing out? Or does their duty time include the time they are on the replacement aircraft enroute to BUF? Duty time is duty time, whe...Jump to post
TW870 wrote:... the ferry crew...
Wow, I can't believe the awful service recovery by AS. What poor treatment these passengers received from the AS staff in BOS! Alaska Airlines faced a furious reaction from outraged passengers Monday after a weekend flight from Boston to L.A. was diverted to Buffalo, New York, and turned into a 30-...Jump to post
DocLightning wrote:That was especially frustrating because here we are at our destination, AT OUR GATE, and we can't get off the plane. For 45 minutes.
If anything, DL needs to get rid of those lumbering 739’s! :duck: I doubt DL is not pleased with their A359’s. Sure there may be some new aircraft variance in performance. If it’s not within an acceptable range we’d problably hear from other operators as well. Why did DL defer their 10 remaining A35...Jump to post
Then about 15 years ago, I flew from EWR to LAS I noticed that my Continental seat wasn’t much more than the old checkered cloth seat that was basically just very taught fabric around a metal frame- IF there was cushioning on the back, I certainly didn’t feel it. It was extremely uncomfortable and ...Jump to post
Agree that D0 is a stupid metric that harms customers more than it helps. This is why gate agents stuff you like goats into the plane and flight attendants slam bins in your face and literally reprimand the entire plane for doing anything less than a six minute turn. I have no patience for it, I am...Jump to post
I like to bring up this photo when a 707(720) is compared to a 737NG. Fuselage length may be similar, but a 707-100 is like a 737-800 with 767 wings! That's a nice way to put it, and the picture clearly shows the difference. By comparison, the 707's wings are indeed massive. Yet, neither the 737 no...Jump to post
Someone is mad. What does not showing award chart have to do with consistency? Delta is very consistent with their branding and customer experience. Consistent doesn’t mean it has to be the exact same. Virgin is consistent with their customer experience but each fleet has minor differences. The 330...Jump to post
On top of cabin configurations DL also hides its award chart - another area where they have zero consistency and purposefully structure it that way. DL does NOT hide its award chart. DL does not have an award chart. DL can not hide something it does not have. Awards are based on current market valu...Jump to post
It’s a bit much to say DL is big on consistency when they have 4 different Delta One configurations in service. I understand they want to move to one layout, but the suites will never fit on the 757’s or any narrowbodies, so they’ll always have at least two configurations as long as DL flies narrow...Jump to post
Airlines seem to go back and forth with branding their classes of service, especially business class. When Continental removed first class and upgraded their business class offering, the BusinessFirst branding made sense in order to position the product in the marketplace. Other examples: - United h...Jump to post
Obzerva wrote:LAX772LR wrote:Will be interesting to see if this is the moment that DL has been waiting for.
Are you saying that one virgin isn’t enough for Delta?
US airlines generally have stronger business models and are in better financial shape than before the Big Recession. No one knows when the next economic downturn will occur and to what extent it will impact various industries. However we do know recessions hurt airlines revenue. Are there any US air...Jump to post
If anything, I think DLs continued build up in BOS might pressure B6 to launch a mint light product on other routes and beef up Mosiac. Even though B6 is a low cost leisure airline they fly allotof business traffic out of BOS and have corporate contracts. The more destinations DL adds the more like...Jump to post
This is all just setting up nicely for a B6/AS merger in 2020. This is exactly right. After losing their trademark offering, legroom, by densifying their aircraft to chase revenue growth, B6’s next growth vector will be expansion through acquisition. By 2020, AS will have completed the integration ...Jump to post
Lot of people here giving AA a pass. Would it not be just common decency for airline gate personnel to not even go the extra mile to ensure that this elderly woman, whom they knew just got off their cancelled flight, was properly taken care of? Like, oh I don't know, if she has a ticket on the very...Jump to post
I flew CDG-DFW on AA this past summer. For a period of at least four hours, the FA's did not make a single pass through the cabin. A gentleman in the row ahead of me got up to approach the FA's mingling in the galley. I was close enough I could hear him ask for water for his wife who was feeling il...Jump to post
It was a combination of three things: 1. AA’s race to the bottom 2. Commuter carrier not paying jack and therefore scrapping the bottom of the candidate barrel 3. Lazy FA I have also had full beverage service on short hops by WN and AS. The FA’s have announced that they will attempt a beverage servi...Jump to post
While Garcetti is quite a handsome man... wouldn't it have been nice if they'd taken pictures of, I dunno, the actual terminal?? He’s a politician. He only knows how to spend other people’s money and hog the camera during photo ops. Would be better to see a photo of a couple of hot construction guy...Jump to post
Were NW’s Pacific operations profitable? It seems NRT was well passed its prime (if it had one) when DL/NW merged. In this thread folks are questioning HKG viability. What did DL really get with NW’s Pacific routes (something touted at the time of the merger) that DL could not have built up themselv...Jump to post
It is great that terminal 1 is done up to minimum standards but until LAWA gets LAMP done to at least relieve some of the traffic, LAX will remain substandard at best I had to look this up. So for others: Landside Access Modernization Program https://www.lawa.org/en/connectinglax/lamp-news https://...Jump to post
Customers have proven time and time again that not enough will pay even a $10 premium for an all Y cabin better experience. Who is the customer? The employee/passenger of a company with a corporate contract that forces employees to fly on the lowest priced ticket? Or the paying passenger flying on ...Jump to post
I can’t say for Delta or United. At AA it’s just the one day of food service during the six or seven weeks the new hires go through now. Some don’t know how to use the ovens or know how to properly heat up the meals, and the more experienced F/As have to give them “on the job” training. I had one w...Jump to post